Getting job results for a task

You can get job results for a task in the Results Pending state. Depending on why the task results are not received by Collaborate, this task might not successfully retrieve the task results.

Procedure

  1. From the Settings menu, select Collaborate Settings.

    The Administrative Settings page opens.

  2. Click Flowchart Runs Monitoring.

    The Flowchart Runs Monitoring page opens.

  3. In the Flowchart defective runs pane, next to the run with the status of Results Pending, check Get Results.
  4. Click Save Changes.

Results

If possible, the results are sent to Collaborate. If the results are not successfully sent, you should examine the campaign's logs in Campaign for information about the problem.