Known issues

Email comunication does not gets published if imported HTML has code similar to the following example:

<a href=""https://www.google.com/#pf:name#"" target=""_blank""><img class=""light-img logo"" style=""display: block; border: none; color: #000000; font-family: Tahoma, Verdana, sans-serif; font-size: 14px;"" width=""340"" height=""102"" src=""images/logo-macif-avantages.png"" alt=""Macif Avantages"" /></a>

If there is a background image configured in the HTML, which is imported in Quick Builder, in the final email the background image will not be displayed. An example follows:

<td style=""height:375px;background-image:url('images/4.jpg');background:url('images/4.jpg') no-repeat center top / 532px 375px;background-size:532px 375px;background-position:center top;background-repeat:no-repeat;vertical-align:top"" background=""images/4.jpg"" height=""375"">

When user directly navigates to Email comunication from static Landing page, user may not be able to add dynamic rules.

Workaround: Open Email comunication from Quick builder or Craft Digital Communications menu.

SLF4J: Failed to load class ""org.slf4j.impl.StaticLoggerBinder"".
SLF4J: Defaulting to no-operation (NOP) logger implementation.
SLF4J: See http://www.slf4j.org/codes.html#StaticLoggerBinder for further details.
MLog initialization issue: slf4j found no binding or threatened to use its (dangerously silent) NOPLogger. We consider the slf4j library not found.

Workaround: You can ignore it as this has no impact.

Workaround: If SMS' has URLs with Personalization Fields, create the SMS using Quick Builder.

• when landing pages are created and published using Message Editor
• when landing pages are created in Quick Builder and published using Message Editor

Workaround:

To add a URL in the SMS template, create a copy of the original template, add the URL in it, and use the updated template in Journey Touchpoint. You will receive an updated message with the added link.

Woraround:

In Unica Journey, the user needs to configure LP fields one after the other for checkbox otherwise the user cannot implement an effective Decision split with the existing behavior.

2022-04-22 20:41:06,861 INFO   C3P0PooledConnectionPoolManager[identityToken->2we9w9aob175d01n07qw - Database selected
java.sql.SQLWarning: Database selected
        at com.informix.util.IfxWarnMsg.getSQLWarning(IfxWarnMsg.java:117) ~[onedb-jdbc-8.0.0.1-complete.jar:8.0.0.1]
        at com.informix.jdbc.IfxSqliConnect.addWarning(IfxSqliConnect.java:2237) ~[onedb-jdbc-8.0.0.1-complete.jar:8.0.0.1]
        at com.informix.jdbc.IfxSqliConnect.setWarnings(IfxSqliConnect.java:4076) ~[onedb-jdbc-8.0.0.1-complete.jar:8.0.0.1]

Workaround:

You can ignore the warnings as they have no impact.

Workaround:

Contact HCL support to receive assistance in activating out-of-the-box Built-in Landing pages for multiple partitions.

Workaround:

To add a URL in SMS template, create a copy of the original template, add the URL in it, and use the updated template in Journey Touchpoint. This results in an updated message the added link.

Error converting data type nvarchar to bigint.

Workaround:

SELECT CustomerID INTO {Temp_Table} FROM <Campaign_Schema>.dbo.UA_ContactHistory WHERE 1 = 0;

SELECT cast(CustomerID as nvarchar) CustomerID INTO {Temp_Table} FROM <Campaign_Schema>.dbo.UA_ContactHistory WHERE 1 = 0;

After the replacement, save the script and execute it.

Workaround : Videos must be formatted according to codec required by such device so that they can play. The general requirements for videos to play on Android or Ios devices are h264 encoding. Only MP4 / H264 videos are supported for In APP Push notifications, youtube videos public links are not supported.

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Execute the following query on Platform database.

select * from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=<>)

Specify actual partition id in above query, default for partition1, partition id =1, it varies for multiple partitions.

If above result in more than one row, contact HCL support to help in executing the following delete query. Delete one of the duplicate record of "Deliver_admin" role by running below query.

delete from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=<>) and parent_role_id=<partition_id>

For example , for partition id =1

delete from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=1) and parent_role_id=1