Known issues

Version 12.1.4

This section lists known issues in Unica Deliver, version 12.1.4.

Issue

Issue ID

Description

Links or LP does not work in Landing page if dynamic rules are applied in Landing page but not in the default image HMA-344785 In LP, if default image is not assigned a URL or an LP on its click, it will not work for the Rules as well even if links or LPs are assigned in the rules.

Workaround:

Apply Links or LP for the default image as well.

On a Docker environment, an error is displayed for Mailing page if clicked from the Recent menu. HMA-344560 On a Docker environment, an Error is displayed for the Mailing page, if it is clicked from the Recent menu. This issue does not exist on an on-premises environment.
SMS delivered from Journey does not send the latest URL configured in the SMS template of Unica Deliver. HMA-344547 SMS delivered from Journey does not send the latest URL configured in the SMS template of Unica Deliver.

Workaround:

To add a URL in the SMS template, create a copy of the original template, add the URL in it, and use the updated template in Journey Touchpoint. You will receive an updated message with the added link.

In case of Landing Pages, the attributes getting response is different for checkbox and radio button type fields when integrated with Unica Journey. HMA-344443 / HMA-342759 / HMA-342112 Attributes getting response is different for checkbox and radio button type fields when integrated with Unica Journey.

Woraround:

In Unica Journey, the user needs to configure LP fields one after the other for checkbox otherwise the user cannot implement an effective Decision split with the existing behavior.

On OneDB database, lots of SQLWarnings are observed in deliver_rct.log HMA-339726 In case of OneDB database, lots of SQLWarnings are seen in deliver_rct.log. An example is as follows:
2022-04-22 20:41:06,861 INFO   C3P0PooledConnectionPoolManager[identityToken->2we9w9aob175d01n07qw - Database selected
java.sql.SQLWarning: Database selected
        at com.informix.util.IfxWarnMsg.getSQLWarning(IfxWarnMsg.java:117) ~[onedb-jdbc-8.0.0.1-complete.jar:8.0.0.1]
        at com.informix.jdbc.IfxSqliConnect.addWarning(IfxSqliConnect.java:2237) ~[onedb-jdbc-8.0.0.1-complete.jar:8.0.0.1]
        at com.informix.jdbc.IfxSqliConnect.setWarnings(IfxSqliConnect.java:4076) ~[onedb-jdbc-8.0.0.1-complete.jar:8.0.0.1]

Workaround:

You can ignore the warnings as they have no impact.

Out-of-the-box Built-in Landing pages are not displayed for Partition2 user. HMA-338362 Out-of-the-box Built-in Landing pages are not displayed for partition2 user or users that do not belong to partition1.

Workaround:

Contact HCL support to receive assistance in activating out-of-the-box Built-in Landing pages for multiple partitions.

SMS delivered from Journey does not send the latest URL configured in the SMS template in Deliver HMA-338279 SMS delivered from Journey does not send the latest URL configured in the SMS template in Deliver.

Workaround:

To add a URL in SMS template, create a copy of the original template, add the URL in it, and use the updated template in Journey Touchpoint. This results in an updated message the added link.

Search results do not appear for ASCII name and English characters HMA-338249 In Select a Communication dialog, for the Communication to search field, the search does not display results if the search query contains a combination of non-ASCII name and English characters.
SmartURL application not working currently in Unica Deliver. HMA-338237 We have disabled SmartURL due to which short URLs will not work. If you use direct links in messages it increases the length of the message resulting in the increase of number of messages. The increased number of messages will impact SMS billing.
Error converting data type nvarchar to bigint appears when executing drop scripts for GDPR on SQL server database HMA-337904 On Microsoft SQL Server database, the GDPR DELETE query throws the following error:
Error converting data type nvarchar to bigint.

Workaround:

For Microsoft SQL Server, from the GDPR delete script, replace:
SELECT CustomerID INTO {Temp_Table} FROM <Campaign_Schema>.dbo.UA_ContactHistory WHERE 1 = 0;
by:
SELECT cast(CustomerID as nvarchar) CustomerID INTO {Temp_Table} FROM <Campaign_Schema>.dbo.UA_ContactHistory WHERE 1 = 0;

After the replacement, save the script and execute it.

Image preview not working for built-in landing page HMA-337748 For built-in preference landing pages, the image preview is not working for toggle block, dropdown, textarea, and button.
All the simple and In App Push communications created in Quick builder are listed and displayed in Message Editor. HMA-333372 All the simple and In App Push communications created in Quick builder are listed and displayed in Message Editor. You should avoid opening or updating this communications from Message Editor as this will lead to issues.
For In App Push communication, videos browsed from Content picker does not get added or loaded on Safari. HMA-334105 When user creates an In App push on Safari and adds videos from Content picker, the videos do not add or get loaded.

Workaround: Use chrome on Mac to create In APP Push having videos or use public videos on Safari and do not add from Content picker.
Thumbnail generated content is not clear in IE browser. HMA-332554 It is a browser specific compatibility issue, in which IE 11 does not support image with letters or words in it when compressed. So, the images get distorted.
Some videos may not play in final In App Push notification in Android or iOS devices HMA-333918 Some videos may not play in an In App Push notification received on Android or iOS devices.

Workaround : Videos must be formatted according to codec required by such device so that they can play. The general requirements for videos to play on Android or Ios devices are h264 encoding. Only MP4 / H264 videos are supported for In APP Push notifications, youtube videos public links are not supported.

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CTRL + Z operation changes selected personalization field to undefined in email, SMS, and Push HMA-334051 On performing CRTL+Z, the selected personalization field changes to undefined in email, SMS, and Push. Do not do Ctrl + Z, otherwise you may face issues|.
Two delivered responses for a In APP Push sent - push.delivered and inApp.delivered HMA-333512 For every In App push delivered, two response events are received. For example – If "In APP Push" communication is sent to one user and it is delivered then we will get two delivered responses for this one recipient, that is, push.delivered and inApp.delivered in uace_mobileevent campaign system table and also two delivered responses are displayed on Push Message Summary Report for In APP Push Mailing. Also, custom responses for In APP Push are not supported for Push Message Summary Report. This is not applicable to Simple Push.|
User is not able to log in to Platform after upgrade to 12.1.3, in case Deliver is configured. HMA-330433

Execute the following query on Platform database.

select * from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=<>)

Specify actual partition id in above query, default for partition1, partition id =1, it varies for multiple partitions.

If above result in more than one row, contact HCL support to help in executing the following delete query. Delete one of the duplicate record of "Deliver_admin" role by running below query.

delete from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=<>) and parent_role_id=<partition_id>

For example , for partition id =1

delete from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=1) and parent_role_id=1

An error occurred while linking offer to the content in Google Chrome browser. HMA-318695 An error occurred while linking offer to the content in Google Chrome browser due to"sameSite" security feature introduced by Google for Chrome browser.
Workaround: Offer integration, that is, assigning Campaign offers to content (either in Quick Builder or in existing Message Editor) will work on Chrome and Safari browsers with the following settings depending on the application server where Campaign is deployed.
  • If Campaign is deployed in Websphere. Offer integration works only if Campaign is configured for SSL and WebSphere version is 8.5.5.18 or higher along with the following settings.
    • Create the following custom property on WAS admin console at Enterprise Applications > Campaign war > Session management > Add NewCustom property.

      Custom Property Name: CookieSameSite

      Custom Property value: None

    • Restart WebSphere.
  • If Campaign is deployed in Tomcat: Offer integration works only if Campaign is configured for SSL along with the following settings.
    • Add the following sameSiteconfiguration in context.xml file for Tomcat.

      <CookieProcessor sameSiteCookies="None"/>?

    • Restart Tomcat.

  • If Campaign is deployed in JBOSS or WebLogic: Offer integration works if Campaign is configured for SSL and only in IE11 and Safari. It will not work on Chrome.

Images donot display in email and onlyDeliver CMS issupported for Offer integration.

HMA-324983 In Quick Builder, the images from CMS other thanDeliverCMS do not display in email, if link is assigned to those images. Also, with offer integration, no CMS other than Deliver CMS is supported.
Unable to access Message Editor or Quick Builder on Safari browser. HMA-324964

Users are unable to access Message Editor or Quick Builder on Safari browser.

Workaround: To access Message editor or Quick Builder in Safari browser, apply the following settings in Safari browser.
  1. Navigate to Safari> Preferences > Privacy tab.
  2. Deselect first cross site check box.
  3. Relaunch Safari.

Extra rows as universal link gets added inucc_containerURLtable, if URL conditioning is done in email.

HMA-325523 If URL conditioning is implemented in email, then some extra rows gets populated in ucc_container URL table which may impact Detailed link by cell report and Detailed link report.
On Safari browser background screen gets distorted, when you choose image while creating Push communication in Quick Builder. HMA-325498 On Safari browser, the background screen gets distorted, when you choose image while creating Push communication in Quick Builder. This is the background screen which gets distorted hence you can ignore this.
No global search for communications in Quick Builder. HMA-323184 Communications searched in Quick Builder is not global, the search is only applied on the selected folder.
Emailcommunications do not support dynamic content in Quick Builder. HMA-321083 In Quick Builder - Content lists all type of contents (generated from legacy Message Editor). New email communications do not support inserting the dynamic content in email. In such cases email publish do not work.
Interoperability :Email comunications created, edited or saved in legacy Message Editor are not supported in Quick Builder. You can observe some issues if the email communications created, edited, or saved in legacy Message Editor is opened in Quick Builder.
Interoperability :Droppable zone is not displayed for duplicated block and they cannot be edited in legacy Message Editor as well. HMA-323244 In Quick Builder while creating email communications, if a droppable zone is added and if the same email communication is opened in legacy Message Editor, then droppable zone for duplicate block is not displayed and they cannot be edited as well.
Interoperability :Formating issues for Image tool box in legacy Message Editor. HMA-323218, HMA-323234

If border, width, and radius is applied to an image while designing email in Quick Builder and if same email is opened in the legacy Message Editor, the border, width, and radius are not displayed.

While designing email in Quick Builder, if a value isprovided for the width of an image and if the same email is opened in legacy Message Editor, the width is always shown as 100%, although user can edit it manually.

While designing an email in Quick Builder, if a link is provided to an image and if the same email is opened in legacy Message Editor, the image is not displayed.
While designing an email in Quick Builder, if an imageis added and if the same email is opened in the legacy Message Editor, then a link with "#" as a value gets assigned to the image.
Sometimes, you may observe issues, if emails are saved and published in the legacy Message Editor which were designed in Quick Builder.