Known issues
Version 12.1.2
This section lists known issues in Unica Deliver, version 12.1.2.
Issue |
Issue ID |
Description |
URL does not gets converted to a short link if Personalization Fields exist in the URL | HMA-347128 | If you use Message Editor to create an SMS with URLs having
Personalization Fields, the URLs will not be shortened in the delivered
SMS. Workaround: If SMS' has URLs with Personalization Fields, create the SMS using Quick Builder. |
SmartURL application not working currently in Unica Deliver. | HMA-338237 | We have disabled SmartURL due to which short URLs will not work. If you use direct links in messages it increases the length of the message resulting in the increase of number of messages. The increased number of messages will impact SMS billing. |
In APP Push is not getting published if you copy-and-paste TEXT with any formating. | HMA-335581 | In APP Push is not getting published if you copy-and-paste TEXT
with any formating (for example, text with
color). Workaround: First, copy-and-paste the text to a text-based editor to remove all formatting, and then copy-and-paste it from the text-based editor to In APP Push communication and format it as per your requirement. |
Push is not received to users if it has any BUILTIN personalization field used in communication. | HMA-334434 | Push is not received to users, if it has any BUILTIN personalization field used in communication. BuiltIn personalisation fields starts from BUILTIN, when you type #. Ensure that you do not use this while creating Push communication. |
All the simple and In App Push communications created in Quick builder are listed and displayed in Message Editor. | HMA-333372 | All the simple and In App Push communications created in Quick builder are listed and displayed in Message Editor. You should avoid opening or updating this communications from Message Editor as this will lead to issues. |
For In App Push communication, videos browsed from Content picker does not get added or loaded on Safari. | HMA-334105 | When user creates an In App push on Safari and adds videos from Content picker, the videos do not add or get loaded.Workaround: Use chrome on Mac to create In APP Push having videos or use public videos on Safari and do not add from Content picker. |
Thumbnail generated content is not clear in IE browser. | HMA-332554 | It is a browser specific compatibility issue, in which IE 11 does not support image with letters or words in it when compressed. So, the images get distorted. |
Some videos may not play in final In App Push notification in Android or iOS devices | HMA-333918 | Some videos may not play in an In App Push notification received
on Android or iOS devices. Workaround : Videos must be formatted according to codec required by such device so that they can play. The general requirements for videos to play on Android or Ios devices are h264 encoding. Only MP4 / H264 videos are supported for In APP Push notifications, youtube videos public links are not supported. | |
CTRL + Z operation changes selected personalization field to undefined in email, SMS, and Push | HMA-334051 | On performing CRTL+Z, the selected personalization field changes to undefined in email, SMS, and Push. Do not do Ctrl + Z, otherwise you may face issues|. |
Two delivered responses for a In APP Push sent - push.delivered and inApp.delivered | HMA-333512 | For every In App push delivered, two response events are received. For example – If "In APP Push" communication is sent to one user and it is delivered then we will get two delivered responses for this one recipient, that is, push.delivered and inApp.delivered in uace_mobileevent campaign system table and also two delivered responses are displayed on Push Message Summary Report for In APP Push Mailing. Also, custom responses for In APP Push are not supported for Push Message Summary Report. This is not applicable to Simple Push.| |
User is not able to log in to Platform after upgrade to 12.1.1, in case Deliver is configured. | HMA-330433 |
Execute the following query on Platform database.
Specify actual partition id in above query, default for partition1, partition id =1, it varies for multiple partitions. If above result in more than one row, contact HCL support to help in executing the following delete query. Delete one of the duplicate record of "Deliver_admin" role by running below query.
For example , for partition id =1
|
An error occurred while linking offer to the content in Google Chrome browser. | HMA-318695 | An error occurred while linking offer to the content in Google
Chrome browser due to"sameSite" security feature introduced by Google for Chrome
browser. Workaround: Offer integration, that is, assigning Campaign offers to
content (either in Quick Builder or in existing Message Editor) will work on
Chrome and Safari browsers with the following settings depending on the
application server where Campaign is deployed.
|
Images donot display in email and onlyDeliver CMS issupported for Offer integration. |
HMA-324983 | In Quick Builder, the images from CMS other thanDeliverCMS do not display in email, if link is assigned to those images. Also, with offer integration, no CMS other than Deliver CMS is supported. |
Unable to access Message Editor or Quick Builder on Safari browser. | HMA-324964 |
Users are unable to access Message Editor or Quick Builder on Safari browser. Workaround: To access Message editor or Quick Builder in Safari browser, apply
the following settings in Safari browser.
|
Extra rows as universal link gets added inucc_containerURLtable, if URL conditioning is done in email. |
HMA-325523 | If URL conditioning is implemented in email, then some extra rows gets populated in ucc_container URL table which may impact Detailed link by cell report and Detailed link report. |
On Safari browser background screen gets distorted, when you choose image while creating Push communication in Quick Builder. | HMA-325498 | On Safari browser, the background screen gets distorted, when you choose image while creating Push communication in Quick Builder. This is the background screen which gets distorted hence you can ignore this. |
No global search for communications in Quick Builder. | HMA-323184 | Communications searched in Quick Builder is not global, the search is only applied on the selected folder. |
Emailcommunications do not support dynamic content in Quick Builder. | HMA-321083 | In Quick Builder - Content lists all type of contents (generated from legacy Message Editor). New email communications do not support inserting the dynamic content in email. In such cases email publish do not work. |
Interoperability :Email comunications created, edited or saved in legacy Message Editor are not supported in Quick Builder. | You can observe some issues if the email communications created, edited, or saved in legacy Message Editor is opened in Quick Builder. | |
Interoperability :Droppable zone is not displayed for duplicated block and they cannot be edited in legacy Message Editor as well. | HMA-323244 | In Quick Builder while creating email communications, if a droppable zone is added and if the same email communication is opened in legacy Message Editor, then droppable zone for duplicate block is not displayed and they cannot be edited as well. |
Interoperability :Formating issues for Image tool box in legacy Message Editor. | HMA-323218, HMA-323234 |
If border, width, and radius is applied to an image while designing email in Quick Builder and if same email is opened in the legacy Message Editor, the border, width, and radius are not displayed. While designing email in Quick Builder, if a value isprovided for the width of an image and if the same email is opened in legacy Message Editor, the width is always shown as 100%, although user can edit it manually. |
While designing an email in Quick Builder, if a link is provided to an image and if the same email is opened in legacy Message Editor, the image is not displayed. | ||
While designing an email in Quick Builder, if an imageis added and if the same email is opened in the legacy Message Editor, then a link with "#" as a value gets assigned to the image. | ||
Sometimes, you may observe issues, if emails are saved and published in the legacy Message Editor which were designed in Quick Builder. |