Configuring push notifications

To use Deliver to send notifications to mobile apps, you must configure a notification push. Create the push as part of the campaign that you use to select recipients of the push. To specify the content and behavior of the notifications, reference a push communication that is created in advance with the Quick Builder. To specify who receives the notifications, you can reference a list of recipients.

Before you begin

Configuring a push requires components and configurations that are prepared in advance. Confirm that the following messaging tasks are complete.

  • Your hosted messaging account is enabled for mobile messaging.
  • System administrators have registered the mobile app with Deliver and generated an app key.
  • App developers have integrated the Unica Push Notification SDK into your mobile app for each operating system to which you plan to send notifications.
  • The push communication that you plan to reference is complete and published.
  • If you are sending notifications to a list, complete a production run of the flowchart that generates the OLT to ensure that the table contains the most recent recipient data.
  • If you plan to use constant personalization fields, confirm that they are defined in the Deliver configuration and that you are sending notifications to a list.

About this task

Sending the push to a list sends a personalized notification to each individual on the list. Typically, a production list includes many app users and each notification can be unique, depending on how the notifications are personalized. The recipient list is created as an Output List Table (OLT) in Campaign. The OLT contains values for personalization fields that are defined in the communication that the push references. It also contains values to identify the mobile device for each individual on the list.

Each push sends notifications to a specific type of mobile device. To send notifications to an app that runs on multiple operating systems, you must send multiple pushes.

Procedure

  1. In Unica Campaign, open a campaign. If you are sending notifications to a list, open the campaign that you used to generate the list.
  2. In the Summary Tab toolbar, click Add Messages Add a mailing.
  3. On the New Message page, perform the following substeps.
    1. Enter a name for the push.
    2. Pick a channel. Select Push.
    3. Click Save and edit.
      The push edit page opens.
  4. Edit the general properties for the push in the Properties section.
    Field Action
    Name Displays the default name or name that you entered previously. You can change the name.
    Communication Select a push communication to reference for the push. Click Select a Communication to display a list of Simple push communications that are available in your HCL Unica installation.
    Mobile App Select from the mobile apps that are integrated with Deliver for your hosted messaging account.
    Recipient List Select a recipient list (OLT) to reference for the push. Do not select an OLT if you plan to enable location triggered delivery.

    Source for mobile app user ID (Install ID)

    (displays only if you select a recipient list)

    Accept the default personalization field or select another field.

    System administrators define a default personalization field to provide the mobile app user ID. If the selected OLT contains the default personalization field, the default field displays.

    If the OLT does not contain the default field, the Source for mobile app user ID field displays the first personalization field that is defined in the OLT. You must select the field in the OLT that maps to the mobile user ID.
  5. Specify values for constant personalization fields.
    If the communication that you reference contains constant personalization fields, enter a value to be used for each field.
  6. Save changes.
    The Summary push tab displays.