Known issues

Version 12.1.0.4

This section lists known issues in Unica Deliver, version 12.1.0.4.

Issue

Issue ID

Description

URL does not gets converted to a short link if Personalization Fields exist in the URL HMA-347128 If you use Message Editor to create an SMS with URLs having Personalization Fields, the URLs will not be shortened in the delivered SMS.

Workaround: If SMS' have URLs with Personalization Fields, create the SMS using Quick Builder.

SmartURL application not working currently in Unica Deliver. HMA-338237 We have disabled SmartURL due to which short URLs will not work. If you use direct links in messages it increases the length of the message resulting in the increase of number of messages. The increased number of messages will impact SMS billing.
Images do not display in email and only Deliver CMS is supported for Offer integration. HMA-324983 In Quick Builder, the images from CMS other than Deliver CMS do not display in email, if link is assigned to those images. Also, with offer integration, no CMS other than Deliver CMS is supported.
An error occurred while linking offer to the content in Google Chrome browser. HMA-318695 An error occurred while linking offer to thecontent in Google Chrome browser due to"sameSite" security feature introduced by Google for Chrome browser.
Workaround: Offer integration, that is, assigning Campaign offers to content (either in Quick Builder or in existing Message Editor) will work on Chrome and Safari browsers with the following settings depending on the application server where Campaign is deployed.
  • If Campaign is deployed in Websphere. Offer integration works only if Campaign is configured for SSL and WebSphere version is 8.5.5.18 or higher along with the following settings.
    • Create the following custom propertyon WAS admin console at Enterprise Applications > Campaign war > Session management > Add NewCustom property.

      Custom Property Name: CookieSameSite

      Custom Property value: None

    • Restart WebSphere.
  • If Campaign is deployed in Tomcat: Offer integration works only if Campaign is configured for SSL along with the following settings.
    • Add the following sameSiteconfiguration in context.xml file for Tomcat.<CookieProcessorsameSiteCookies="None"/>
    • Restart Tomcat.

  • If Campaign is deployed in JBOSS or WebLogic: Offer integration works only if Campaign is configured for SSL with following settings.
    • In Chrome address bar, type –chrome://flags/#same-site-by-default-cookies.◦Disable "SameSite by default cookies"
    • Relaunch Google Chrome.
Unable to access Message Editor or Quick Builder on Safari browser. HMA-324964

Users are unable to access Message Editor or Quick Builder on Safari browser.

Workaround: To access Message editor or Quick Builder in Safari browser, apply the following settings in Safari browser.

  1. Navigate to Safari > Preferences > Privacy tab.
  2. Deselect first cross site checkbox.
  3. Relaunch Safari.

Extra rows as universal link gets added in ucc_containerURL table, if URL conditioning is done in email.

HMA-325523

If URL conditioning is implemented in email, then some extra rows gets populated in ucc_containerURL table which may impact Detailed link by cell report and Detailed link report.

On Safari browser background screen gets distorted, when you choose image while creating Push communication in Quick Builder.

HMA-325498

On Safari browser, the background screen gets distorted, when you choose image while creating Push communication in Quick Builder. This is the background screen which gets distorted hence you can ignore this.

On IE browser, cursor does not move to next line while designing email.

HMA-324930

On IE browser, when user designs email in Quick Builder and uses Text tools box, the cursor do not move if Enter key is pressed.

Workaround: Users can use mouse to move the cursor.

Some of the labels are not localized for Push, email, and offer integrations screens in Quick Builder. HMA-324192, HMA-324189, HMA-324155 Some of the labels for Push, email, and offer integration screens are displayed in English for non-English users in Quick Builder.
Only message is displayed in preview for Push communication on Push mailing page for iOS. HMA-324118 When Push communication of type iOS is previewed from Push mailing summary page, only message is displayed in preview and Title, emojis are missing.

Workaround: Users can preview Push communication in Quick Builder.

Unnecessary scroll bar is displayed when Push communication of type Android is previewed from Push mailing summary page.. HMA-324115

When Push communication of type Android is previewed from Push mailing summary page, unnecessary scroll bar is displayed.

Workaround: Users can preview Push communication in Quick Builder.

No global search for communications in Quick Builder. HMA-323184 Communications searched in Quick Builder is not global, the search is only applied on the selected folder.
Status of scheduled mailings shows "Running" in Scheduled Management when the licenses are exhausted. HMA-321167

The scheduled mailings display "Running" status in Scheduled Management when their licenses are exhausted.

The deleted email communications in Quick Builder goes to the Recycle bin of the legacy editor. HMA-320657 Communications deleted from Quick builder goes to the Recycle bin of legacy editor.
Email communications do not support dynamic content in Quick Builder. HMA-321083 In Quick Builder - Content lists all type of contents (generated from legacy Message Editor). New email communications do not support inserting the dynamic content in email. In such cases email publish do not work.
Interoperability : Email comunications created, edited or saved in legacy Message Editor are not supported in Quick Builder. You can observe some issues if the email communications created, edited, or saved in legacy Message Editor is opened in Quick Builder.
Interoperability : Droppable zone is not displayed for duplicated block and they cannot be edited in legacy Message Editor as well. HMA-323244 In Quick Builder while creating email communications, if a droppable zone is added and if the same email communication is opened in legacy Message Editor, then droppable zone for duplicate block is not displayed and they cannot be edited as well.
Interoperability : Formating issues for Image tool box in legacy Message Editor. HMA-323218, HMA-323234 If border, width, and radius is applied to an image while designing email in Quick Builder and if same email is opened in the legacy Message Editor, the border, width, and radius are not displayed.

While designing email in Quick Builder, if a value is provided for the width of an image and if the same email is opened in legacy Message Editor, the width is always shown as 100%, although user can edit it manually.

While designing an email in Quick Builder, if a link is provided to an image and if the same email is opened in legacy Message Editor, the image is not displayed.

While designing an email in Quick Builder, if an image is added and if the same email is opened in the legacy Message Editor, then a link with "#" as a value gets assigned to the image.

Sometimes, you may observe issues, if emails are saved and published in the legacy Message Editor which were designed in Quick Builder.

Version 12.1.0.3

This section lists known issues in Unica Deliver, version 12.1.0.3.

Issue

Issue ID

Description

URL does not gets converted to a short link if Personalization Fields exist in the URL HMA-347128 If you use Message Editor to create an SMS with URLs having Personalization Fields, the URLs will not be shortened in the delivered SMS.

Workaround: If SMS' have URLs with Personalization Fields, create the SMS using Quick Builder.

SmartURL application not working currently in Unica Deliver. HMA-338237 We have disabled SmartURL due to which short URLs will not work. If you use direct links in messages it increases the length of the message resulting in the increase of number of messages. The increased number of messages will impact SMS billing.
Unable to get the link of Deliver email in Journey user interface. HMA-321284 When users create a journey, configure Deliver email, publish Journey, and send data, the emails are not getting the link on Journey user interface.
Status of scheduled mailings shows "Running" in Scheduled Management when the licenses are exhausted. HMA-321167, HMA-321108

The scheduled mailings display "Running" status in Scheduled Management when their licenses are exhausted.

Emails having non-unicode characters are not displayed correctly when they are viewed as a webpage. HMA-319708 The emails which include non-unicode characters display incorrectly when they are viewed as a webpage.
In Quick Builder, Client preview does not work as the required capability is not enabled on Deliver OnDemand side. HMA-321183 Users are unable to use Client Preview in Quick Builder as the required capability is not enabled on Deliver OnDemand. Users must contact support.
In Quick Builder, Device preview does not display when a value is applied to a personalized field in Device preview HMA-321074 In Quick Builder, when users provide actual value for any personalized field in the preview, it does not get applied in case of Device preview.
In Quick Builder, users are redirected to root folder when they add content and change and save the folder. HMA-321160 In Quick Builder, while adding content, if users change the folder and save it, they are navigated to root folder instead of folder where the content was created.
Unable to move email communications in Quick builder. HMA-321184 In Quick Builder, users are not able to change the folder location to move the email communication.
In Quick Builder, an error occurs when users publishes the email without saving it. HMA-321245 In Quick Builder, an error is generated when when users publishes the email without saving it.
In Quick Builder, images become distorted in the email, if they have associated links. HMA-321270 In Quick Builder, images becomes distorted in the email, if they have associated links.
In Quick Builder, the preview dooes not get updated for dynamic content. HMA-321060 For dynamic content, email previews are not updated.
Under Mailing tab, the Email communication link does not point to the correct editor. HMA-320383 Under Mailing tab, the Email communication link does not point to the correct editor.
In Quick Builder, on cancelling the email communication withing a folder, users are not directed back to the root folder. HMA-321047, 320737 In Quick Builder, when users edit an email communication available in a folder and clicks Cancel, they are not directed back to the root folder.
The deleted email communications in Quick Builder goes to the Recycle bin of the legacy editor. HMA-320657 Communications deleted from Quick builder goes into the Recycle bin of legacy editor.
Unable to assign an image in the background in the Quick Builder, while creating an email communication. HMA-320769, HMA-320680 In Quick Builder, while designing an email communication,users are unable to assign an image to the background.
In Quick Builder, original email configuration is removed when users perform Save As operation and publishes the email. HMA-321287 When users saves and publishes an email, clicks Save As, performs some changes and navigates to the original email communication, the email configuration is removed.
In Quick Builder, the personalization fields when typed manually do not work. HMA-320713 In Quick Builder, when users type the personalization fields format manually, it does not work.
Email communications do not support dynamic content in Quick Builder. HMA-321083 In Quick Builder - Content lists all type of contents (generated from legacy Message Editor). New email communications does not support inserting the dynamic content in email. In such cases email publish does not work.
In Campaign 12.1,12.1.0.3 and 12.1.0.2 - Deliver integration you may see some distorted UI issues. HMA-321108 In Campaign versions 12.1, 12.1.0.3, and 12.1.0.2 - Deliver integration you may view some distorted UI issues. It is recommended that you upgrade your Campaign to version 12.1.0.3. If you are unable to upgrade, contact Support to get the fix with older version of Campaign to work with Deliver.
In Quick Builder, the images stored in Deliver takes preference when an image attribute is edited and updated with an image of external content management systems. HMA-321274 While designing an email, when users add an image from Deliver system and saves it and then edits the image attribute by updating with an image from external CMS, the image from Deliver overrides the latest image selected.
Incorrect menu name is found for Quick Builder in Docker.HMA-321249Menu name for Quick Builder is incorrect in Docker. The existing name for the menu is NewDeliverDocuments.

Version 12.1

This section lists known issues in Unica Deliver version 12.1.

Issue

Issue ID

Description

Deliver Reports database details are required to be updated manually HMA-312517 In the current version, DB details in the Deliver reports are not automatically configured like Campaign, Plan or Interact when installation completed. So, the DB details need to be configured using Insights DB Utility. The following are the steps.
  1. After installation of products is completed, open command prompt and navigate to <PLATFORM_HOME>/Insights/tools/bin
  2. At this location, the reports utility is present.

    Execute the below command

    insightsDBUtil.bat -ds=DeliverDS -bPath=<CAMPAIGN_HOME>/reports -DBType=<DB_TYPE> -URL=<JDBC_URL> -user=<user> -pwd=<password>

  3. Then perform the same steps like Campaign reports to place the reports under <INSIGHTS_HOME>/Reports. For more details, see the Insights Reports Installation and Configuration Guide.
Extra information is displayed in the error message in the Add Mailing page, when Deliver is not available. HMA-310003 If Deliver is not accessible, Deliver menus in Campaign display Connection refused error. However, in the Add Mailing page, the additional URL is displayed on page along with Connection refused error.
In few cases, Deliver Process Box execution fails. HMA-310243

Sometimes, Deliver process box execution fails and the following error message is generated. "An error occurred while packaging data for upload".

Solution: Delete the failed Deliver Process box inside flowchart. Drag a new Deliver process box and configure it again

In Internet Explorer 11, the search feature of the embedded HTML editor does not find text strings. HMA-312459 When you edit a communication in Internet Explorer11, if you use the Find feature in the embedded HTML editor, the system displays an error.

A hyperlink that appears at the end of an HTML template is not tracked.

HMA-312460

When you add a hyperlink as the very last element in an HTML template, Deliver does not rebuild the link so that it can be tracked and redirected.

To work around this issue, do not end a communication template with a link. Include at least one character in the HTML code after the closing </a> tag of the link.

Personalization fields used as link parameters in snippets added through the Content Connector do not render consistently.

HMA-312461

The issue occurs either when you add an external HTML snippet through an embedded <UAEconnect> tag or by dropping the Content Connector widget into a zone. If the snippet contains a link that includes a personalization field as a link parameter, the system does not substitute a value for the field when the communication is sent as part of a mailing.

Adding an RSS connection can inflate the number of links listed in the UCC_Container URL table

HMA-312462

When you add an RSS connection to an email communication, the system includes all links available in the feed as trackable links the UCC_ContainerURL table. This is true even when you add the RSS connection in Summary view.

However, in Summary view, links to individual RSS items are not displayed to the email recipient and the links are never clicked. As a result, the system table contains a number of links that will never be associated with a recipient response. The additional links do not appear in link tracking reports.

Mailings that are enabled for transactional email, but do not reference an OLT, fail to run if the mailing also contains Campaign offers.

HMA-312463

It is possible to enable a mailing for transactional email even though the mailing does not reference an Output List table (OLT). However, if the email communication that is referenced by the mailing contains Campaign offers, then the mailing will not run.

To avoid this issue, associate a suitable OLT with the mailing before you enable the mailing for transactional email.

Some dates in Deliver performance reports do not adjust date format to correspond to the specified user locale.

HMA-312465

In the reports, date formats follow US date format, MM/DD/YYYY. The report should adjust the date format according to the locale preferences for the logged in user.
It is possible to drill down too far in the Detailed Link reports HMA-312466

On the mailing instance level of the Detailed Link and Detailed Link by Cell report, the listing for mailing instance is a hyperlink. However, clicking this link only changes the column heading to display a system-generated version of the instance run date and time. No other changes occur and no additional report data is available.

To avoid this issue, do not drill down beyond the mailing instance level in the Detailed Link and Detailed Link by Cell reports.

Viewing Deliver Performance Reports in Excel format requires changes in Internet Explorer HMA-312467

You must view Deliver Performance Reports in Internet Explorer. However, to then use the report option view the report in Excel format, you must change the default Internet Explorer security settings to enable automatic prompting for file downloads.

Broken links to images can result in very long loading times HMA-312468 In the Deliver Document Composer, if a hosted landing page document contains a broken link to an image, the page appears to take a long time to load. The loading message appears until the browser times out and stops attempting to load the image.

Content does not display in the web page version of an email that is sent as part of an A/B test.

HMA-312470

When you configure a "view-as-web" link for an email and send the email as part of an A/B test, multiple content elements added to zones in the email communication do not display when the email recipient views the message as a web page. However, the content does appear in every test split as expected when the recipient views the email message in an email client.

Inaccurate bounce results in reports due to multiple bounce responses.

HMA-312471

In the rare circumstance that Deliver receives multiple bounce responses for the same email, the reported bounce counts can be misleading.

If the number of bounces exceeds the number of messages that are sent, Deliver can indicate artificially higher bounce counts in reports.

Deleting a flowchart that is linked to an active mailing is allowed

HMA-312472

In Campaign, you can delete a flowchart that is referenced by active mailings, including mailings that are enabled for scheduling. After you delete the flowchart, the scheduled job will not run and attempting to open the flowchart from the mailing tab generates an error.

To work around this issue, you can edit the mailing tab and select a different flowchart.

Deleting a mailing page that is set as the home page generates an error.

HMA-312473

If you set a particular mailing page as your home page, the page is the first page to display when you log in. If, after you set it as your home page, you delete the page, an error page displays when you log in. The default login page does not display. To work around this issue, select a different page as your home page before you delete the current home page.