Known issues
Version 12.1.0.4
This section lists known issues in Unica Deliver, version 12.1.0.4.
Issue |
Issue ID |
Description |
---|---|---|
URL does not gets converted to a short link if Personalization Fields exist in the URL | HMA-347128 | If you use Message Editor to create an SMS with URLs having
Personalization Fields, the URLs will not be shortened in the delivered
SMS. Workaround: If SMS' have URLs with Personalization Fields, create the SMS using Quick Builder. |
SmartURL application not working currently in Unica Deliver. | HMA-338237 | We have disabled SmartURL due to which short URLs will not work. If you use direct links in messages it increases the length of the message resulting in the increase of number of messages. The increased number of messages will impact SMS billing. |
Images do not display in email and only Deliver CMS is supported for Offer integration. | HMA-324983 | In Quick Builder, the images from CMS other than Deliver CMS do not display in email, if link is assigned to those images. Also, with offer integration, no CMS other than Deliver CMS is supported. |
An error occurred while linking offer to the content in Google Chrome browser. | HMA-318695 | An error occurred while linking offer to thecontent in Google
Chrome browser due to"sameSite" security feature introduced by Google for Chrome
browser. Workaround: Offer integration, that is, assigning Campaign
offers to content (either in Quick Builder or in existing Message Editor) will
work on Chrome and Safari browsers with the following settings depending on the
application server where Campaign is deployed.
|
Unable to access Message Editor or Quick Builder on Safari browser. | HMA-324964 |
Users are unable to access Message Editor or Quick Builder on Safari browser. Workaround: To access Message editor or Quick Builder in Safari browser, apply the following settings in Safari browser.
|
Extra rows as universal link gets added in ucc_containerURL table, if URL conditioning is done in email. |
HMA-325523 |
If URL conditioning is implemented in email, then some extra rows gets populated in ucc_containerURL table which may impact Detailed link by cell report and Detailed link report. |
On Safari browser background screen gets distorted, when you choose image while creating Push communication in Quick Builder. |
HMA-325498 |
On Safari browser, the background screen gets distorted, when you choose image while creating Push communication in Quick Builder. This is the background screen which gets distorted hence you can ignore this. |
On IE browser, cursor does not move to next line while designing email. |
HMA-324930 |
On IE browser, when user designs email in Quick Builder and uses Text tools box, the cursor do not move if Enter key is pressed. Workaround: Users can use mouse to move the cursor. |
Some of the labels are not localized for Push, email, and offer integrations screens in Quick Builder. | HMA-324192, HMA-324189, HMA-324155 | Some of the labels for Push, email, and offer integration screens are displayed in English for non-English users in Quick Builder. |
Only message is displayed in preview for Push communication on Push mailing page for iOS. | HMA-324118 | When Push communication of type iOS is previewed from Push
mailing summary page, only message is displayed in preview and Title, emojis are
missing. Workaround: Users can preview Push communication in Quick Builder. |
Unnecessary scroll bar is displayed when Push communication of type Android is previewed from Push mailing summary page.. | HMA-324115 |
When Push communication of type Android is previewed from Push mailing summary page, unnecessary scroll bar is displayed. Workaround: Users can preview Push communication in Quick Builder. |
No global search for communications in Quick Builder. | HMA-323184 | Communications searched in Quick Builder is not global, the search is only applied on the selected folder. |
Status of scheduled mailings shows "Running" in Scheduled Management when the licenses are exhausted. | HMA-321167 |
The scheduled mailings display "Running" status in Scheduled Management when their licenses are exhausted. |
The deleted email communications in Quick Builder goes to the Recycle bin of the legacy editor. | HMA-320657 | Communications deleted from Quick builder goes to the Recycle bin of legacy editor. |
Email communications do not support dynamic content in Quick Builder. | HMA-321083 | In Quick Builder - Content lists all type of contents (generated from legacy Message Editor). New email communications do not support inserting the dynamic content in email. In such cases email publish do not work. |
Interoperability : Email comunications created, edited or saved in legacy Message Editor are not supported in Quick Builder. | You can observe some issues if the email communications created, edited, or saved in legacy Message Editor is opened in Quick Builder. | |
Interoperability : Droppable zone is not displayed for duplicated block and they cannot be edited in legacy Message Editor as well. | HMA-323244 | In Quick Builder while creating email communications, if a droppable zone is added and if the same email communication is opened in legacy Message Editor, then droppable zone for duplicate block is not displayed and they cannot be edited as well. |
Interoperability : Formating issues for Image tool box in legacy Message Editor. | HMA-323218, HMA-323234 | If border, width, and radius is applied to an image while
designing email in Quick Builder and if same email is opened in the legacy Message
Editor, the border, width, and radius are not displayed. While designing email in Quick Builder, if a value is provided for the width of an image and if the same email is opened in legacy Message Editor, the width is always shown as 100%, although user can edit it manually. While designing an email in Quick Builder, if a link is provided to an image and if the same email is opened in legacy Message Editor, the image is not displayed. While designing an email in Quick Builder, if an image is added and if the same email is opened in the legacy Message Editor, then a link with "#" as a value gets assigned to the image. Sometimes, you may observe issues, if emails are saved and published in the legacy Message Editor which were designed in Quick Builder. |
Version 12.1.0.3
This section lists known issues in Unica Deliver, version 12.1.0.3.
Issue |
Issue ID |
Description |
---|---|---|
URL does not gets converted to a short link if Personalization Fields exist in the URL | HMA-347128 | If you use Message Editor to create an SMS with URLs having
Personalization Fields, the URLs will not be shortened in the delivered
SMS. Workaround: If SMS' have URLs with Personalization Fields, create the SMS using Quick Builder. |
SmartURL application not working currently in Unica Deliver. | HMA-338237 | We have disabled SmartURL due to which short URLs will not work. If you use direct links in messages it increases the length of the message resulting in the increase of number of messages. The increased number of messages will impact SMS billing. |
Unable to get the link of Deliver email in Journey user interface. | HMA-321284 | When users create a journey, configure Deliver email, publish Journey, and send data, the emails are not getting the link on Journey user interface. |
Status of scheduled mailings shows "Running" in Scheduled Management when the licenses are exhausted. | HMA-321167, HMA-321108 |
The scheduled mailings display "Running" status in Scheduled Management when their licenses are exhausted. |
Emails having non-unicode characters are not displayed correctly when they are viewed as a webpage. | HMA-319708 | The emails which include non-unicode characters display incorrectly when they are viewed as a webpage. |
In Quick Builder, Client preview does not work as the required capability is not enabled on Deliver OnDemand side. | HMA-321183 | Users are unable to use Client Preview in Quick Builder as the required capability is not enabled on Deliver OnDemand. Users must contact support. |
In Quick Builder, Device preview does not display when a value is applied to a personalized field in Device preview | HMA-321074 | In Quick Builder, when users provide actual value for any personalized field in the preview, it does not get applied in case of Device preview. |
In Quick Builder, users are redirected to root folder when they add content and change and save the folder. | HMA-321160 | In Quick Builder, while adding content, if users change the folder and save it, they are navigated to root folder instead of folder where the content was created. |
Unable to move email communications in Quick builder. | HMA-321184 | In Quick Builder, users are not able to change the folder location to move the email communication. |
In Quick Builder, an error occurs when users publishes the email without saving it. | HMA-321245 | In Quick Builder, an error is generated when when users publishes the email without saving it. |
In Quick Builder, images become distorted in the email, if they have associated links. | HMA-321270 | In Quick Builder, images becomes distorted in the email, if they have associated links. |
In Quick Builder, the preview dooes not get updated for dynamic content. | HMA-321060 | For dynamic content, email previews are not updated. |
Under Mailing tab, the Email communication link does not point to the correct editor. | HMA-320383 | Under Mailing tab, the Email communication link does not point to the correct editor. |
In Quick Builder, on cancelling the email communication withing a folder, users are not directed back to the root folder. | HMA-321047, 320737 | In Quick Builder, when users edit an email communication available in a folder and clicks Cancel, they are not directed back to the root folder. |
The deleted email communications in Quick Builder goes to the Recycle bin of the legacy editor. | HMA-320657 | Communications deleted from Quick builder goes into the Recycle bin of legacy editor. |
Unable to assign an image in the background in the Quick Builder, while creating an email communication. | HMA-320769, HMA-320680 | In Quick Builder, while designing an email communication,users are unable to assign an image to the background. |
In Quick Builder, original email configuration is removed when users perform Save As operation and publishes the email. | HMA-321287 | When users saves and publishes an email, clicks Save As, performs some changes and navigates to the original email communication, the email configuration is removed. |
In Quick Builder, the personalization fields when typed manually do not work. | HMA-320713 | In Quick Builder, when users type the personalization fields format manually, it does not work. |
Email communications do not support dynamic content in Quick Builder. | HMA-321083 | In Quick Builder - Content lists all type of contents (generated from legacy Message Editor). New email communications does not support inserting the dynamic content in email. In such cases email publish does not work. |
In Campaign 12.1,12.1.0.3 and 12.1.0.2 - Deliver integration you may see some distorted UI issues. | HMA-321108 | In Campaign versions 12.1, 12.1.0.3, and 12.1.0.2 - Deliver integration you may view some distorted UI issues. It is recommended that you upgrade your Campaign to version 12.1.0.3. If you are unable to upgrade, contact Support to get the fix with older version of Campaign to work with Deliver. |
In Quick Builder, the images stored in Deliver takes preference when an image attribute is edited and updated with an image of external content management systems. | HMA-321274 | While designing an email, when users add an image from Deliver system and saves it and then edits the image attribute by updating with an image from external CMS, the image from Deliver overrides the latest image selected. |
Incorrect menu name is found for Quick Builder in Docker. | HMA-321249 | Menu name for Quick Builder is incorrect in Docker. The existing name for the menu is NewDeliverDocuments. |
Version 12.1
This section lists known issues in Unica Deliver version 12.1.
Issue |
Issue ID |
Description |
---|---|---|
Deliver Reports database details are required to be updated manually | HMA-312517 | In the current version, DB details in the Deliver reports are
not automatically configured like Campaign, Plan or Interact when installation
completed. So, the DB details need to be configured using Insights DB Utility. The
following are the steps.
|
Extra information is displayed in the error message in the Add Mailing page, when Deliver is not available. | HMA-310003 | If Deliver is not accessible, Deliver menus in Campaign display Connection refused error. However, in the Add Mailing page, the additional URL is displayed on page along with Connection refused error. |
In few cases, Deliver Process Box execution fails. | HMA-310243 |
Sometimes, Deliver process box execution fails and the following error message is generated. "An error occurred while packaging data for upload". Solution: Delete the failed Deliver Process box inside flowchart. Drag a new Deliver process box and configure it again |
In Internet Explorer 11, the search feature of the embedded HTML editor does not find text strings. | HMA-312459 | When you edit a communication in Internet Explorer11, if you use the Find feature in the embedded HTML editor, the system displays an error. |
A hyperlink that appears at the end of an HTML template is not tracked. |
HMA-312460 |
When you add a hyperlink as the very last element in an HTML template, Deliver does not rebuild the link so that it can be tracked and redirected. To work around this issue, do not end a communication template with a link.
Include at least one character in the HTML code after the closing
|
Personalization fields used as link parameters in snippets added through the Content Connector do not render consistently. |
HMA-312461 |
The issue occurs either when you add an external HTML snippet through an
embedded |
Adding an RSS connection can inflate the number of links listed in the UCC_Container URL table |
HMA-312462 |
When you add an RSS connection to an email communication, the system includes
all links available in the feed as trackable links the
However, in Summary view, links to individual RSS items are not displayed to the email recipient and the links are never clicked. As a result, the system table contains a number of links that will never be associated with a recipient response. The additional links do not appear in link tracking reports. |
Mailings that are enabled for transactional email, but do not reference an OLT, fail to run if the mailing also contains Campaign offers. |
HMA-312463 |
It is possible to enable a mailing for transactional email even though the mailing does not reference an Output List table (OLT). However, if the email communication that is referenced by the mailing contains Campaign offers, then the mailing will not run. To avoid this issue, associate a suitable OLT with the mailing before you enable the mailing for transactional email. |
Some dates in Deliver performance reports do not adjust date format to correspond to the specified user locale. |
HMA-312465 |
In the reports, date formats follow US date format, MM/DD/YYYY. The report should adjust the date format according to the locale preferences for the logged in user. |
It is possible to drill down too far in the Detailed Link reports | HMA-312466 |
On the mailing instance level of the Detailed Link and Detailed Link by Cell report, the listing for mailing instance is a hyperlink. However, clicking this link only changes the column heading to display a system-generated version of the instance run date and time. No other changes occur and no additional report data is available. To avoid this issue, do not drill down beyond the mailing instance level in the Detailed Link and Detailed Link by Cell reports. |
Viewing Deliver Performance Reports in Excel format requires changes in Internet Explorer | HMA-312467 |
You must view Deliver Performance Reports in Internet Explorer. However, to then use the report option view the report in Excel format, you must change the default Internet Explorer security settings to enable automatic prompting for file downloads. |
Broken links to images can result in very long loading times | HMA-312468 | In the Deliver Document Composer, if a hosted landing page document contains a broken link to an image, the page appears to take a long time to load. The loading message appears until the browser times out and stops attempting to load the image. |
Content does not display in the web page version of an email that is sent as part of an A/B test. |
HMA-312470 |
When you configure a "view-as-web" link for an email and send the email as part of an A/B test, multiple content elements added to zones in the email communication do not display when the email recipient views the message as a web page. However, the content does appear in every test split as expected when the recipient views the email message in an email client. |
Inaccurate bounce results in reports due to multiple bounce responses. |
HMA-312471 |
In the rare circumstance that Deliver receives multiple bounce responses for the same email, the reported bounce counts can be misleading. If the number of bounces exceeds the number of messages that are sent, Deliver can indicate artificially higher bounce counts in reports. |
Deleting a flowchart that is linked to an active mailing is allowed |
HMA-312472 |
In Campaign, you can delete a flowchart that is referenced by active mailings, including mailings that are enabled for scheduling. After you delete the flowchart, the scheduled job will not run and attempting to open the flowchart from the mailing tab generates an error. To work around this issue, you can edit the mailing tab and select a different flowchart. |
Deleting a mailing page that is set as the home page generates an error. |
HMA-312473 |
If you set a particular mailing page as your home page, the page is the first page to display when you log in. If, after you set it as your home page, you delete the page, an error page displays when you log in. The default login page does not display. To work around this issue, select a different page as your home page before you delete the current home page. |