Entering scores manually using the score matrix

If you are not supplying scores from the Optimize process or a column in your PCT, complete the score matrix.

Procedure

  1. Go to the Scoring tab of your Contact Optimization session.
  2. Click Edit scores.

    The Scoring method page displays.

  3. Click Manually enter score matrix.

    The score matrix displays.

  4. Click the cell in which you want to enter a score and enter a value for the cell.

    Contact Optimization automatically inserts or calculates a value for a cell that you leave empty.

  5. Repeat this step for every cell for which you want to add a score.
  6. Click Save.

Results

The Scoring tab displays. This tab shows the scoring method and the score matrix with the values you entered and values that Contact Optimization automatically computed.