Before you contact HCL Technical Support

If you encounter a problem that you cannot resolve by referring the documentation, your company's designated support contact can log a call with HCL technical support. Use these guidelines to ensure that your problem is resolved efficiently and successfully.

If you are not a designated support contact at your company, contact your HCL administrator for information.

Information to gather

Before you contact HCL technical support, gather the following information:

  • A brief description of the nature of your issue.
  • Detailed error messages that you see when the issue occurs.
  • Detailed steps to reproduce the issue.
  • Related log files, session files, configuration files, and data files.

System information

When you call HCL technical support, you might be asked to provide information about your environment.

Contact information for HCL technical support

For ways to contact HCL technical support, see the HCL technical support website: