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Troubleshooting and Tuning
Performance depends on many factors, including your database and web server configuration, network connectivity and other configurations.
Troubleshooting Guide
Data Migration
Refer to this section for assistance in troubleshooting issues with migrating and re-migrating data to Unica Campaign from pre-7.x versions of Affinium Unica Campaign.
Snapshot process that accepts a Score output cell as input appears unconfigured after it is migrated
Problem or error: A Snapshot process that accepts a Score output cell as input appears unconfigured after it is migrated.

Troubleshooting and Tuning
Performance depends on many factors, including your database and web server configuration, network connectivity and other configurations.
- Tuning Guide
- Troubleshooting Guide
  - Troubleshooting Unica Campaign Performance
    Performance depends on many factors, including your database and web server configuration, network connectivity, and Unica Campaign and Unica Platform configuration.
  - Using log files to troubleshoot
    These topics explain how to use the Unica Campaign log files for troubleshooting.
  - Unica Campaign Configuration
    These topics provide troubleshooting information about Unica Campaign configuration and integration.
  - Localization and Internationalization
    Refer to this section for assistance in troubleshooting issues with configuring Unica Campaign for use with non-ASCII data or non-United States locales.
  - Troubleshooting database issues
    Refer to this section for assistance in troubleshooting database issues for Unica Campaign system tables and user tables (data sources).
  - Unica Campaign Server and Utilities
    Refer to this section for assistance in troubleshooting issues with the Unica Campaign utilities.
  - User Administration and Security
    Refer to this section for assistance in troubleshooting issues relating to application access and user permissions.
  - Unica Campaign Interface
    Refer to this section for assistance in troubleshooting issues with using the Unica Campaign interface.
  - Processes and Flowcharts
    Refer to this section for assistance in troubleshooting issues with Unica Campaign processes and flowcharts.
  - Cell Management
    Refer to this section for assistance in troubleshooting issues with cell management, including target cell spreadsheets, cell codes, and cell code formats.
  - Contact History and Response Tracking
    Refer to this section for assistance in troubleshooting issues with contact history and response tracking in Unica Campaign.
  - Stored Objects
    Refer to this section for assistance in troubleshooting issues with stored objects, including derived fields, user variables, custom macros, and templates.
  - Customizing campaigns
    Refer to this section for assistance in troubleshooting issues with customizing campaigns.
  - Installation and Upgrades
    Refer to this section for assistance in troubleshooting issues with installing and upgrading Unica Campaign.
  - Data Migration
    Refer to this section for assistance in troubleshooting issues with migrating and re-migrating data to Unica Campaign from pre-7.x versions of Affinium Unica Campaign.
    - Snapshot process that accepts a Score output cell as input appears unconfigured after it is migrated
      Problem or error: A Snapshot process that accepts a Score output cell as input appears unconfigured after it is migrated.
    - New folders on the source system do not appear on the target system after re-migration
      Problem or error: After you re-migrate items such as campaigns, sessions, or offers in newly created folders on the source system, the new folders do not appear on the target system.
    - Inferred response history records from Affinium Campaign 5.x/6.x are migrated as direct responses
      Problem or error: Inferred response history records are migrated as direct responses.
    - Stage 2 error after re-running Stage 5
      Problem or error: After correcting errors reported by Stage 2 (called from within Stage 5), the following error is displayed after directly re-running the stage5 script:"Initial migration stages are not run successfully. Aborting migration."
    - Stage 2 consistency check fails for a campaign or session when the lock file is missing
      Problem or error: If a campaign or session lock file is missing from the partition[n]/campaigns or partition[n]/sessions folder, the Stage 2 consistency check will fail for the campaign or session, even though it exists on the source system.
    - Stage 3 fails to create default offer template
      Problem or error: The stage3 script fails to create the default offer template, and an error appears in the migration log indicating that five or more offer codes are in use.
    - Stage 5 fails to migrate contact and response history records prior to the year 2000
      Problem or error: Stage 5 fails to migrate contact and response history records dated prior to January 1, 2000 and displays an integrity constraints violated (parent key not found) error.
    - Error when migrating or re-migrating flowcharts
      Problem or error: During data migration/re-migration of flowcharts in Stage 5, the migration.log file may display an error such as either of the following: "ERROR stage5.....No resource is associated with key "<KeyName>" or ERROR stage5.Stage5Driver [2988] - Unable to get ID table for identifier NULL or No resource associated with key....
    - AGFs associated with retired features and migrated through a template fail to run
      Problem or error: This problem can occur if generated fields (previously known as Affinium Generated Fields) are associated with features that have been retired in Unica Campaign. If the generated fields are used in a migrated template, the template does not run successfully.
    - Data migration tools do not support SSL using SQL JDBC driver v1.2
      Problem or error: For Unica Campaign environments with SQL Server 2005 databases, the data migration scripts do not support Secure Sockets Layer (SSL) connections using SQL JDBC driver v1.2.
    - Users cannot create new campaigns or run migrated flowcharts
      Problem or error: After the data migration scripts have been run successfully, users cannot create new campaigns or run migrated flowcharts on the target system.

Snapshot process that accepts a Score output cell as input appears unconfigured after it is migrated

Problem or error: A Snapshot process that accepts a Score output cell as input appears unconfigured after it is migrated.

Solution: To work around this issue, perform the following steps:

Open the migrated flowchart for editing on the target system.
In the Snapshot process configuration, select the input cell from the Score process in the Input drop-down list.
Click OK to save your changes to the Snapshot configuration.

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