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Troubleshooting and Tuning
Performance depends on many factors, including your database and web server configuration, network connectivity and other configurations.
Troubleshooting Guide
Installation and Upgrades
Refer to this section for assistance in troubleshooting issues with installing and upgrading Unica Campaign.
System tables did not map automatically
Problem or error: System tables did not map automatically in a newly installed instance of Unica Campaign.

Troubleshooting and Tuning
Performance depends on many factors, including your database and web server configuration, network connectivity and other configurations.
- Tuning Guide
- Troubleshooting Guide
  - Troubleshooting Unica Campaign Performance
    Performance depends on many factors, including your database and web server configuration, network connectivity, and Unica Campaign and Unica Platform configuration.
  - Using log files to troubleshoot
    These topics explain how to use the Unica Campaign log files for troubleshooting.
  - Unica Campaign Configuration
    These topics provide troubleshooting information about Unica Campaign configuration and integration.
  - Localization and Internationalization
    Refer to this section for assistance in troubleshooting issues with configuring Unica Campaign for use with non-ASCII data or non-United States locales.
  - Troubleshooting database issues
    Refer to this section for assistance in troubleshooting database issues for Unica Campaign system tables and user tables (data sources).
  - Unica Campaign Server and Utilities
    Refer to this section for assistance in troubleshooting issues with the Unica Campaign utilities.
  - User Administration and Security
    Refer to this section for assistance in troubleshooting issues relating to application access and user permissions.
  - Unica Campaign Interface
    Refer to this section for assistance in troubleshooting issues with using the Unica Campaign interface.
  - Processes and Flowcharts
    Refer to this section for assistance in troubleshooting issues with Unica Campaign processes and flowcharts.
  - Cell Management
    Refer to this section for assistance in troubleshooting issues with cell management, including target cell spreadsheets, cell codes, and cell code formats.
  - Contact History and Response Tracking
    Refer to this section for assistance in troubleshooting issues with contact history and response tracking in Unica Campaign.
  - Stored Objects
    Refer to this section for assistance in troubleshooting issues with stored objects, including derived fields, user variables, custom macros, and templates.
  - Customizing campaigns
    Refer to this section for assistance in troubleshooting issues with customizing campaigns.
  - Installation and Upgrades
    Refer to this section for assistance in troubleshooting issues with installing and upgrading Unica Campaign.
    - Invalid SQL if previously mapped tables in ODBC datasources contain DATE/TIME/TIMESTAMP fields
      Problem or error: If previously mapped tables in ODBC data sources contain DATE/TIME/TIMESTAMP fields, Unica Campaign might generate invalid SQL.
    - Domain error occurs during install
      Problem or error: The error message "The trust relationship between this workstation and the primary domain failed." is displayed during installation.
    - On UNIX, upgrade installations fail when done by different users
      On UNIX, overlay installations (for example, installing version 8.0.0 over version 7.5.2) performed by different users fail due to the way permissions work in UNIX environments. One user cannot overwrite files owned by another user; therefore the upgrade installation fails.
    - Error 1786 Server process has exited
      Problem or error: The following error occurs after you set roles during the Unica Campaign installation process. Error 1786 Server process has exited
    - System tables did not map automatically
      Problem or error: System tables did not map automatically in a newly installed instance of Unica Campaign.
    - Error: Root Folder was not found
      Problem or error: The following error occurs when you attempt to access Campaigns, Segments, Offers, or Sessions. Root Folder for [CampaignObject] was not found.
  - Data Migration
    Refer to this section for assistance in troubleshooting issues with migrating and re-migrating data to Unica Campaign from pre-7.x versions of Affinium Unica Campaign.

System tables did not map automatically

Problem or error: System tables did not map automatically in a newly installed instance of Unica Campaign.

Solution: Verify that the Unica Campaign system user is set up in Unica and that this user has the Unica Campaign system tables as a data source. See the Unica Campaign Installation Guide for details.

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