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Troubleshooting and Tuning
Performance depends on many factors, including your database and web server configuration, network connectivity and other configurations.
Troubleshooting Guide
Cell Management
Refer to this section for assistance in troubleshooting issues with cell management, including target cell spreadsheets, cell codes, and cell code formats.
No prompt for saving after editing a Target Cell Spreadsheet
Problem or error: When a user leaves the target cell spreadsheet without saving edits, there is no alert or warning.

Troubleshooting and Tuning
Performance depends on many factors, including your database and web server configuration, network connectivity and other configurations.
- Tuning Guide
- Troubleshooting Guide
  - Troubleshooting Unica Campaign Performance
    Performance depends on many factors, including your database and web server configuration, network connectivity, and Unica Campaign and Unica Platform configuration.
  - Using log files to troubleshoot
    These topics explain how to use the Unica Campaign log files for troubleshooting.
  - Unica Campaign Configuration
    These topics provide troubleshooting information about Unica Campaign configuration and integration.
  - Localization and Internationalization
    Refer to this section for assistance in troubleshooting issues with configuring Unica Campaign for use with non-ASCII data or non-United States locales.
  - Troubleshooting database issues
    Refer to this section for assistance in troubleshooting database issues for Unica Campaign system tables and user tables (data sources).
  - Unica Campaign Server and Utilities
    Refer to this section for assistance in troubleshooting issues with the Unica Campaign utilities.
  - User Administration and Security
    Refer to this section for assistance in troubleshooting issues relating to application access and user permissions.
  - Unica Campaign Interface
    Refer to this section for assistance in troubleshooting issues with using the Unica Campaign interface.
  - Processes and Flowcharts
    Refer to this section for assistance in troubleshooting issues with Unica Campaign processes and flowcharts.
  - Cell Management
    Refer to this section for assistance in troubleshooting issues with cell management, including target cell spreadsheets, cell codes, and cell code formats.
    - CellName column in UA_TargetCells table in rare cases is too small
      Problem or error: If data is segmented by a cascading sequence of Segment processes of sufficient depth, the name of the resulting target output cells might exceed the default width of the CellName column in the UA_TargetCells system table. In the rare instance where the value exceeds the CellName field width of VarChar(512), the flowchart cannot be saved.
    - Cannot edit cell code in TCS after cell code format change
      If the system-wide cell code format is changed after a campaign has been created, the cell codes using the original format cannot be saved in the target cell spreadsheet.
    - Maximum precision for numeric or currency format custom attribute values is 15 digits
      Problem or error: When custom attribute values of numeric or currency format exceed 15 digits, digits after the 15th are not saved correctly in the Target Cell Spreadsheet. The maximum precision for numeric values is 15 digits.
    - No prompt for saving after editing a Target Cell Spreadsheet
      Problem or error: When a user leaves the target cell spreadsheet without saving edits, there is no alert or warning.
    - Cell List Report not exported to Excel if Unica Campaign is configured using the domain name
      Problem or error: If the URL used to access your Unica Campaign web application contains a domain name, the output from Cell List Reports fails to export to Microsoft Excel.
  - Contact History and Response Tracking
    Refer to this section for assistance in troubleshooting issues with contact history and response tracking in Unica Campaign.
  - Stored Objects
    Refer to this section for assistance in troubleshooting issues with stored objects, including derived fields, user variables, custom macros, and templates.
  - Customizing campaigns
    Refer to this section for assistance in troubleshooting issues with customizing campaigns.
  - Installation and Upgrades
    Refer to this section for assistance in troubleshooting issues with installing and upgrading Unica Campaign.
  - Data Migration
    Refer to this section for assistance in troubleshooting issues with migrating and re-migrating data to Unica Campaign from pre-7.x versions of Affinium Unica Campaign.

No prompt for saving after editing a target cell spreadsheet

Problem or error: When a user leaves the target cell spreadsheet without saving edits, there is no alert or warning.

Solution: Be sure to save your changes before navigating away from the target cell spreadsheet to prevent loss of any edits.

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