Metrics that Unica Campaign passes to Unica Plan are limited to a single audience level

Problem or error: Metrics that Unica Campaign passes to Unica Plan based on a linked campaign are limited to a single audience level, specified system-wide by Unica Campaign configuration parameters. Linked campaigns operating at a different audience level receive no metrics from Unica Campaign.

Solution: To work around this issue, ensure that contact history, detailed contact history, and response history tables are mapped for the audience level for which you want to report metrics in Unica Plan.

For details about mapping these tables for an audience level, see the Unica Campaign Administrator's Guide. After you map these tables, perform the following steps:

  1. Ask all users to log out of Unica Campaign, and stop all running flowcharts.
  2. Stop the Unica Campaign listener (unica_aclsnr) and the Unica Campaign and Unica web application servers.

  3. Export the existing Unica Campaign configurations from the Configuration page using the configtool utility, located in the tools/bin directory under your Unica Platform installation.

    For example:

    configTool.bat -x Campaign \temp\ac_config.xml

    For complete details on using the configtool utility, see the Unica Platform Administrator's Guide.
  4. Open the exported ac_config.xml in an XML or text editor, and search for UA_ContactHistory_<audience level name>, where <audience level name> is the audience level on which you want to report metrics in Unica Plan.
  5. Copy the entire category block identified in Step 4, and paste a copy below the original block.
  6. Rename this new block from UA_ContactHistory_<audience level name> to UA_ContactHistory.
  7. Repeat Steps 4 to 6 for UA_ResponseHistory_<audience level name>.
  8. Save and close ac_config.xml.

  9. Import the updated Unica Campaign configurations back into the Configuration page using the configtool utility, using the following syntax:

    configTool.bat -i Campaign ac_config.xml

  10. Restart the Unica Campaign and Unica web application servers.
  11. Restart the Unica Campaign listener.