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Administrator Guide
Monitoring and controlling flowchart runs
Choose Campaign > Monitoring and use the All monitored runs page to view the status of all active flowcharts and suspend, resume, or stop flowchart runs.
Using the All monitored runs page to control flowchart runs
Use the All monitored runs page to view, stop, suspend, or resume running flowcharts.
To suspend a running flowchart
You can perform the Suspend action only on a running flowchart.

Administrator Guides
- Administrator Guide
  - Unica Campaign administration overview
    The Settings menu provides access to most of the tasks that Unica Campaign administrators typically perform.
  - Security in Unica Campaign
    Security policies control user access to the objects and features in Unica Campaign.
  - Database table administration
    Unica Campaign administrators must perform initial one-time tasks and routine administration tasks that pertain to database tables.
  - Customizing campaigns
    Administrators can customize campaigns by using custom campaign attributes, initiatives, and products.
  - Offer template concepts
    Before administrators perform offer template management tasks, there are several important concepts to understand.
  - About audience level administration
    Unica Campaign is delivered with a single audience level called Customer. You can define any additional audience levels that you need. Audience levels let flowchart designers target specific groups, such as Households, in marketing campaigns.
  - Before you begin working with contact history
    Contact history is stored in the Unica Campaign system database in separate tables by audience level. Therefore, you need to set up audience levels before you begin working with contact history.
  - Response history administration
    Before you begin working with response history, you should read the audience level administration topics and set up required audience levels.
  - Monitoring and controlling flowchart runs
    Choose Campaign > Monitoring and use the All monitored runs page to view the status of all active flowcharts and suspend, resume, or stop flowchart runs.
    - To configure operational monitoring
      You must configure monitoring appropriately for your environment, including setting parameters for how long monitoring information is stored and displayed for historical flowchart runs. Additionally, ensure that security permissions are set appropriately.
    - Using the All monitored runs page to control flowchart runs
      Use the All monitored runs page to view, stop, suspend, or resume running flowcharts.
      - To refresh the All Monitored Runs page display
        Use Refresh to update the All monitored runs page to ensure that you are viewing current operational details.
      - To stop a running flowchart
        You can perform the Stop action on a running flowchart.
      - To suspend a running flowchart
        You can perform the Suspend action only on a running flowchart.
      - To resume a suspended flowchart
        You can resume a suspended flowchart run. The resumed flowchart run restarts and continues running from at the point at which it was suspended.
      - Flowchart states and actions
        The following table describes the valid flowchart states and the actions that are available for each status on the All monitored runs page (Campaign > Monitoring).
  - Dimension hierarchy concepts
    A dimension hierarchy is a data construct that groups data into bins based on value ranges. Dimension hierarchies are the basis for a variety of reports.
  - Triggers administration
    Unica Campaign allows you to define inbound and outbound triggers that can be used in all flowcharts in a partition.
  - Unica Campaign log files
    Unica Campaign records information in several different log files.
  - JVM Parameters
  - About codes in Unica Campaign
    Each campaign, cell, offer, and treatment in Unica Campaign has an identifying code that is generated by code generators, and conforms to a specified format.
  - Accessing the Advanced settings
    When a flowchart is open for editing, administrators can choose the Advanced settings option on the Admin menu to make administrative changes that affect only the current flowchart.
  - Unica Campaign integration with other products
    Unica Campaign optionally integrates with a number of other products.
  - Unica Campaign listeners
    The listener is a key component of Unica Campaign. It provides an interface between front-end clients and back-end analytical server processes.
  - Unica Campaign utilities
    Administrators use the Unica Campaign utilities to manage listeners, sessions, and flowcharts, and perform other important administrative tasks.
  - Configuring the ACOOptAdmin tool
    Configure the ACOOptAdmin tool to run Unica Optimize sessions from the command line.
  - Non-ASCII data in Unica Campaign
    Unica Campaign supports the use of localized data and non-United States locales, including multiple user-preferred locales within the same installation of the application.
  - Configuration properties for Unica Campaign
    The configuration properties of Unica Campaign are located at SettingsConfiguration. For more details on the configuration properties, see the Campaign Administrator Guide.
  - About special characters
    Some special characters are not supported in any Unica Campaign object names. In addition, some objects have specific naming restrictions.
  - Introduction to character encodings
    This section provides information on character encodings and language-sensitive database considerations, and lists the encodings supported by Unica Campaign.
  - About Unica Campaign Error Codes
    Unica Campaign notifies users of error events when they occur with error messages that consist of a code number and error text.
  - Troubleshooting
- System Tables

Suspending a running flowchart

You can perform the Suspend action only on a running flowchart.

About this task

When you Suspend a flowchart, the run process ends, and system resources are released. A placeholder remains so that you can resume running the flowchart at the point at which you suspended it. This is different from pausing a flowchart (from the flowchart Run menu). When you pause a flowchart, the process remains, and does not release system resources (such as memory).

Procedure

Choose Campaign > Monitoring.
On the All monitored runs page, locate the flowchart that you want to suspend.
Click the Suspend button next to the flowchart status.
The suspend process starts. The flowchart status changes to Suspending and the color of the status indicator changes to yellow. In Suspending status, you cannot perform any actions on a flowchart.
Note: It may take a while to successfully suspend a running flowchart, because it must wait until running process boxes reach a state where they can be safely saved and resumed.
When the suspend process completes, the flowchart status changes to Suspended; the color of the status indicator remains yellow.

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