SMS: Creating and sending SMS text messages
Follow these steps to use Unica Campaign to send SMS text messages from Acoustic Campaign.
Before you begin
- SMS mobile messaging must be enabled for your organization. See Enabling SMS mobile messaging.
- You must meet legal requirements and restrictions before you contact customers with SMS messages. See Requirements for sending SMS messages.
Procedure
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Use Acoustic Campaign to prepare the SMS text message.
Follow these guidelines:
- Give the SMS template a name that is meaningful to the Unica Campaign that it belongs to, so you can easily identify it in both applications.
- For Contact Source, select Database, Contact List, or Query.
- For Template Location, select Shared. Only shared templates will be available in Unica Campaign.
- After saving the template, be sure to preview it for testing.
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Use Unica Campaign to create a campaign and add a flowchart to it.
For documentation, see the Unica Campaign User's Guide
- Configure the SMS process in the Unica Campaign flowchart.
- Do a test run in Unica Campaign.
- Do a production run in Unica Campaign.
- Perform response tracking.