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Unica Campaign and Acoustic Campaign Integration Guide for IBM Marketing Cloud
SMS text messaging: using Campaign and Acoustic Campaign
If Unica Campaign is integrated with Acoustic Campaign, you can you can use Unica Campaign to send SMS text messages from Acoustic Campaign.
Enabling SMS mobile messaging
Several one-time setup tasks must be completed to enable Acoustic Campaign to send SMS messages.

Integration guides
- Unica Campaign and Acoustic Campaign Integration Guide for IBM Marketing Cloud
  - Overview of the Unica Campaign and Acoustic Campaign integration
    The integration of Unica Campaign and Acoustic Campaign combines the marketing segmentation tools of Unica Campaign with the messaging capabilities of IBM Marketing Cloud.
  - Configuring the Unica Campaign and Acoustic Campaign integration
    To ensure a successful integration of Campaign and Acoustic Campaign, the following products must be configured: Unica Campaign, Acoustic Campaign, IBM UBX, and IBM UBX Toolkit.
  - Email: using Unica Campaign and Acoustic Campaign
    If Unica Campaign and Acoustic Campaign are integrated, you can use Unica Campaign to send personalized email communications from Acoustic Campaign.
  - SMS text messaging: using Campaign and Acoustic Campaign
    If Unica Campaign is integrated with Acoustic Campaign, you can you can use Unica Campaign to send SMS text messages from Acoustic Campaign.
    - Enabling SMS mobile messaging
      Several one-time setup tasks must be completed to enable Acoustic Campaign to send SMS messages.
    - Requirements for sending SMS messages
      To contact customers with SMS messages through Acoustic Campaign, you must meet certain requirements and understand important restrictions around SMS messaging.
    - SMS: Creating and sending SMS text messages
      Follow these steps to use Unica Campaign to send SMS text messages from Acoustic Campaign.
    - SMS: Configuring the SMS process in a Unica Campaign flowchart
      If Unica Campaign is integrated with Acoustic Campaign, you can configure the SMS process in a flowchart to send SMS text messages.
    - SMS: Doing a test run
      This task pertains to using Unica Campaign to send SMS text messages from Acoustic Campaign. It is important to do a test run before committing to a production run.
    - SMS: Doing a production run
      This task pertains to using Unica Campaign to send SMS text messages from Acoustic Campaign.
    - SMS: Response tracking
      The Unica Campaign and Acoustic Campaign integration performs response tracking, so marketers can retarget responders and non-responders.
    - SMS opt-in and opt-out synchronization between Unica Campaign and Acoustic Campaign
      To ensure that consent records for SMS are as up-to-date as possible, you can update opt-in and opt-out requests for SMS that you receive through various channels. To synchronize SMS subscription data between Unica Campaign and Acoustic Campaign, upload and download opt-in and opt-out updates regularly.
  - Mobile push: using Unica Campaign and Acoustic Campaign
    If Unica Campaign and Acoustic Campaign are integrated, you can use Unica Campaign to send mobile push notifications from Acoustic Campaign.
  - Response tracking tables for the integration
    To support the Campaign and Acoustic Campaign integration, response tracking tables are required to store data about user responses to email, SMS, and push events.
- Unica Plan and Unica Campaign Integration Guide

Enabling SMS mobile messaging

Several one-time setup tasks must be completed to enable Acoustic Campaign to send SMS messages.

About this task

This task outlines the main steps that are required to enable SMS mobile messaging. It does not provide complete instructions. .

Procedure

The Acoustic Campaign Provisioning team enables SMS for your Acoustic Campaign organization.
The Acoustic Campaign Org Admin logs into Acoustic Campaign and creates and enables an Acoustic Campaign database for SMS. The database must be a flexible database.

Note: If you are using Email, SMS, and Push channels in the integration, use a separate database for each channel.
The Acoustic Campaign Org Admin configures SMS integration between Acoustic Campaign and the SMS Unica Campaign Manager.

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