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Unica Campaign and Acoustic Campaign Integration Guide for IBM Marketing Cloud
Mobile push: using Unica Campaign and Acoustic Campaign
If Unica Campaign and Acoustic Campaign are integrated, you can use Unica Campaign to send mobile push notifications from Acoustic Campaign.
Enabling mobile app messages (push notifications)
Several one-time setup tasks must be completed to enable Acoustic Campaign to send Mobile App Messages (push notifications).

Integration guides
- Unica Campaign and Acoustic Campaign Integration Guide for IBM Marketing Cloud
  - Overview of the Unica Campaign and Acoustic Campaign integration
    The integration of Unica Campaign and Acoustic Campaign combines the marketing segmentation tools of Unica Campaign with the messaging capabilities of IBM Marketing Cloud.
  - Configuring the Unica Campaign and Acoustic Campaign integration
    To ensure a successful integration of Campaign and Acoustic Campaign, the following products must be configured: Unica Campaign, Acoustic Campaign, IBM UBX, and IBM UBX Toolkit.
  - Email: using Unica Campaign and Acoustic Campaign
    If Unica Campaign and Acoustic Campaign are integrated, you can use Unica Campaign to send personalized email communications from Acoustic Campaign.
  - SMS text messaging: using Campaign and Acoustic Campaign
    If Unica Campaign is integrated with Acoustic Campaign, you can you can use Unica Campaign to send SMS text messages from Acoustic Campaign.
  - Mobile push: using Unica Campaign and Acoustic Campaign
    If Unica Campaign and Acoustic Campaign are integrated, you can use Unica Campaign to send mobile push notifications from Acoustic Campaign.
    - Enabling mobile app messages (push notifications)
      Several one-time setup tasks must be completed to enable Acoustic Campaign to send Mobile App Messages (push notifications).
    - Push: Creating and sending mobile push notifications
      Follow these steps to use Unica Campaign to send mobile push notifications from Acoustic Campaign.
    - Push: Configuring the Push process in a Unica Campaign flowchart
      If Unica Campaign is integrated with Acoustic Campaign, you can configure the Push process in a flowchart to send mobile push notifications from Acoustic Campaign.
    - Push: Doing a test run
      This task pertains to using Unica Campaign to send mobile push notifications from Acoustic Campaign. It is important to do a test run before committing to a production run.
    - Push: Doing a production run
      This task pertains to using Unica Campaign to send SMS push notifications from Acoustic Campaign.
    - Push: Response tracking
      The Unica Campaign and Acoustic Campaign integration performs response tracking, so marketers can retarget responders and non-responders.
  - Response tracking tables for the integration
    To support the Campaign and Acoustic Campaign integration, response tracking tables are required to store data about user responses to email, SMS, and push events.
- Unica Plan and Unica Campaign Integration Guide

Enabling mobile app messages (push notifications)

Several one-time setup tasks must be completed to enable Acoustic Campaign to send Mobile App Messages (push notifications).

About this task

This task outlines the main steps.

Procedure

IBM Provisioning enables Mobile App Messages for the Acoustic Campaign organization.
The Acoustic Campaign Org Admin grants Mobile App Messages permissions for the Acoustic Campaign user.
The Acoustic Campaign user creates one or multiple app keys in the Engage UI. To do this, the Acoustic Campaign user needs the Apple certificate for IOS and/or Google API key for Android from the mobile app developer.
The mobile app developer downloads the SDK and uses the SDK and the Acoustic Campaign app key to build the apps.
The Acoustic Campaign Org Admin or Acoustic Campaign user enables a flexible database for the Mobile App Message. It can be a new or existing database.

Note: Each Acoustic Campaign organization can have only one mobile app-enabled database. If you are using Email, SMS, and Push channels in the integration, use a separate database for each channel.

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