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Unica Campaign and Acoustic Campaign Integration Guide for IBM Marketing Cloud
Configuring the Unica Campaign and Acoustic Campaign integration
To ensure a successful integration of Campaign and Acoustic Campaign, the following products must be configured: Unica Campaign, Acoustic Campaign, IBM UBX, and IBM UBX Toolkit.
Acoustic Campaign configuration requirements for Unica Campaign offer integration
Unica Campaign offers are available in Acoustic Campaign. To enable integration you must provide the required information to your Acoustic Campaign Provisioning Team.

Integration guides
- Unica Campaign and Acoustic Campaign Integration Guide for IBM Marketing Cloud
  - Overview of the Unica Campaign and Acoustic Campaign integration
    The integration of Unica Campaign and Acoustic Campaign combines the marketing segmentation tools of Unica Campaign with the messaging capabilities of IBM Marketing Cloud.
  - Configuring the Unica Campaign and Acoustic Campaign integration
    To ensure a successful integration of Campaign and Acoustic Campaign, the following products must be configured: Unica Campaign, Acoustic Campaign, IBM UBX, and IBM UBX Toolkit.
    - Provisioning requirements for Unica Campaign, Acoustic Campaign, and UBX
      Before administrators can configure the integration, IBM Provisioning must prepare Acoustic Campaign, and UBX for integration. Unica Campaign also requires some configurations for integration.
    - Acoustic Campaign configuration requirements for Unica Campaign offer integration
      Unica Campaign offers are available in Acoustic Campaign. To enable integration you must provide the required information to your Acoustic Campaign Provisioning Team.
    - Configuring WebSphere for use with Acoustic Campaign
      Part of configuring the integration between Campaign and Acoustic Campaign involves configuring the Campaign web application server to communicate with Acoustic Campaign. Follow these instructions if Campaign uses WebSphere Application Server (WAS) as the web application server.
    - Configuring WebSphere for use with UBX
      Part of configuring the integration between Unica Campaign and IBM UBX involves configuring the Unica Campaign web application server to communicate with UBX. Follow these instructions if Campaign uses WebSphere Application Server (WAS) as the web application server.
    - Configuring WebLogic for use with Acoustic Campaign
      Part of configuring the integration between Unica Campaign and Acoustic Campaign involves configuring the Unica Campaign web application server to communicate with Acoustic Campaign. Follow these instructions if Unica Campaign uses WebLogic as the web application server.
    - Configuring a user account and data sources for Acoustic Campaign
      To allow Unica Campaign to access Acoustic Campaign, a Unica Campaign administrator must configure a user account with credentials to access the Acoustic Campaign integration services, then define data sources under that account.
    - Setting configuration properties
      You must set the configuration properties that control authentication and data exchange between Unica Campaign, Acoustic Campaign, and IBM UBX.
    - Registering Unica Campaign Endpoint as a Subscriber in UBX
      In an integrated environment, to download events from UBX, you must register Campaign Endpoint as a subscriber in UBX.
    - Installing and configuring UBX Toolkit for the integration
      To support response tracking from Acoustic Campaign to Unica Campaign, you must install and configure the UBX Toolkit. The UBX Toolkit installs behind your corporate firewall to securely connect Unica Campaign and its databases to UBX APIs and the IBM Commerce ecosystem.
    - Creating response tracking tables for the integration
      Creating response tables is a one-time task that is performed as part of the integration configuration. However, if you are using Unica Campaign version 10.0.0.1 or later, this step is not applicable for your setup. From Unica Campaign version 10.0.0.1 onwards, when you use Unica Campaign to download events, the response tracking tables are created automatically.
    - Configuring UBX for the integration
      This task involves using UBX to configure event producer endpoints and subscribe Campaign to events. This task is required to support response tracking from Acoustic Campaign to Unica Campaign.
    - Setting the sync field for audience information
      When you complete a test run or a production run, audience information is exported by Unica Campaign to Acoustic Campaign. For the Email and Push processes, you can specify the fields that must be used as sync fields for the audience information.
    - Unica Campaign and Acoustic Campaign integration logs
      When Unica Campaign and Acoustic Campaign are integrated, Unica Campaign Acoustic Campaign import service execution logs can be enabled in campaign_log4j.properties file available in the <Campaign_home>/conf/ folder.
  - Email: using Unica Campaign and Acoustic Campaign
    If Unica Campaign and Acoustic Campaign are integrated, you can use Unica Campaign to send personalized email communications from Acoustic Campaign.
  - SMS text messaging: using Campaign and Acoustic Campaign
    If Unica Campaign is integrated with Acoustic Campaign, you can you can use Unica Campaign to send SMS text messages from Acoustic Campaign.
  - Mobile push: using Unica Campaign and Acoustic Campaign
    If Unica Campaign and Acoustic Campaign are integrated, you can use Unica Campaign to send mobile push notifications from Acoustic Campaign.
  - Response tracking tables for the integration
    To support the Campaign and Acoustic Campaign integration, response tracking tables are required to store data about user responses to email, SMS, and push events.
- Unica Plan and Unica Campaign Integration Guide

Acoustic Campaign configuration requirements for Unica Campaign offer integration

Unica Campaign offers are available in Acoustic Campaign. To enable integration you must provide the required information to your Acoustic Campaign Provisioning Team.

Note: Only Tracked HyperLink , ClickStream, and FileDownload are supported for Unica Campaign offer integration.

Information exchange

When Unica Campaign and Acoustic Campaign are integrated, the offer information from Campaign is used by Acoustic Campaign in emails. When a user configures an email template in Acoustic Campaign and attaches an offer from Unica Campaign to dynamic content links in this email template, the API call for the offer information is made from the browser to the UNica Campaign server. EasyXDM is used to handle this communication.

Important: No API calls are made from the on-cloud Acoustic Campaign server to the on-premise Unica Campaign server and hence no firewall changes are required.

Enabling integration

To enable this feature, you need to provide the following information to your Acoustic Campaign Provisioning Team. An Acoustic Campaign Provisioning user can enable Acoustic Campaign from Settings > Organization Settings > Integrations > Unica Campaign Integration.

Unica Campaign Integration Enabled

Yes

Unica Campaign API URL

Example: https://camel09.in.ibm.com:9080/Campaign/jsp/engage/engageHome.jsp

<CAMPAIGN_URL>/jsp/engage/engageHome.jsp

Campaign Partition Name

PartitionName

Example: partition1

Note: Only one partition is supported per Acoustic Campaign ORG.

Unica Campaign user name

Unica Campaign Admin user.

Example: asm_admin

Note: If you configured Unica Campaign or Unica Platform by using your Tivoli or SiteMinder login information, the API URL is http://<Tivoli_Host>/<Campaign_JUNCTION>/Campaign/jsp/engage/engageHome.jsp. Example:

https://eagle81.in.ibm.com/tam10/Campaign/jsp/engage/engageHome.jsp

or http://<SITEMINDER_HOST>/Campaign/jsp/engage/engageHome.jsp. Example:

http://pnqsm01.in.ibm.com/Campaign/jsp/engage/engageHome.jsp

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