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Troubleshooting and Tuning
Performance depends on many factors, including your database and web server configuration, network connectivity and other configurations.
Troubleshooting Guide
Unica Campaign Configuration
These topics provide troubleshooting information about Unica Campaign configuration and integration.
Troubleshooting Digital Analytics integration - Segments are not listed
This topic explains what to do if the IBM Digital Analytics Segments selection dialog does not list any segments.

Troubleshooting and Tuning
Performance depends on many factors, including your database and web server configuration, network connectivity and other configurations.
- Tuning Guide
- Troubleshooting Guide
  - Troubleshooting Unica Campaign Performance
    Performance depends on many factors, including your database and web server configuration, network connectivity, and Unica Campaign and Unica Platform configuration.
  - Using log files to troubleshoot
    These topics explain how to use the Unica Campaign log files for troubleshooting.
  - Unica Campaign Configuration
    These topics provide troubleshooting information about Unica Campaign configuration and integration.
    - Changed configuration property values do not take effect
      If you encounter an issue where configuration properties are not being picked up by your Unica Campaign application, you can disable caching as described in this procedure.
    - Passing of metrics from to limited to a single audience level
      Problem or error: Metrics that Unica Campaign passes to Unica Plan based on a linked campaign are limited to a single audience level, specified system-wide by Unica Campaign configuration parameters. Linked campaigns operating at a different audience level receive no metrics from Unica Campaign.
    - Out of memory error sometimes occurs in WebLogic
      Problem or error: Under some circumstances, you may see the following error in your application server log when running applications on WebLogic with the Sun JVM: java.lang.OutOfMemoryError: PermGen space.
    - How to troubleshoot the date display format
      Problem or error: The date display in Unica Campaign is not in the expected format.
    - Troubleshooting Digital Analytics integration - Error 1714
      This topic explains what to do if Error 1714 occurs when you open a Select process box in an Unica Campaign flowchart and select IBM Digital Analytics Segments.
    - Troubleshooting Digital Analytics integration - Error 11528
      Symptoms: This topic explains what to do if Error 11528 occurs during a Select process run when Digital Analytics segments are used as input.
    - Troubleshooting Digital Analytics integration - Error 13156
      This topic explains what to do if error 13156 occurs when using the Digital Analytics Segment Selection pop-up window.
    - Troubleshooting Digital Analytics integration - Error 13169
      This topic explains what to do if Error 13169 occurs during a Select process run.
    - Troubleshooting Digital Analytics integration - "IBM Digital Analytics Segments" option is not available
      This topic explains what to do if the IBM Digital Analytics link is not available in the Select process box in an Unica Campaign flowchart.
    - Troubleshooting Digital Analytics integration - Segments are not listed
      This topic explains what to do if the IBM Digital Analytics Segments selection dialog does not list any segments.
    - Troubleshooting translation table record mismatch
      When a flowchart runs, Unica Campaign detects if there is a mismatch between the number of IBM Digital Analytics keys and Unica Campaign audience IDs in the mapped translation table. A warning occurs if the number of registrationIDs does not match the number of audience IDs.
  - Localization and Internationalization
    Refer to this section for assistance in troubleshooting issues with configuring Unica Campaign for use with non-ASCII data or non-United States locales.
  - Troubleshooting database issues
    Refer to this section for assistance in troubleshooting database issues for Unica Campaign system tables and user tables (data sources).
  - Unica Campaign Server and Utilities
    Refer to this section for assistance in troubleshooting issues with the Unica Campaign utilities.
  - User Administration and Security
    Refer to this section for assistance in troubleshooting issues relating to application access and user permissions.
  - Unica Campaign Interface
    Refer to this section for assistance in troubleshooting issues with using the Unica Campaign interface.
  - Processes and Flowcharts
    Refer to this section for assistance in troubleshooting issues with Unica Campaign processes and flowcharts.
  - Cell Management
    Refer to this section for assistance in troubleshooting issues with cell management, including target cell spreadsheets, cell codes, and cell code formats.
  - Contact History and Response Tracking
    Refer to this section for assistance in troubleshooting issues with contact history and response tracking in Unica Campaign.
  - Stored Objects
    Refer to this section for assistance in troubleshooting issues with stored objects, including derived fields, user variables, custom macros, and templates.
  - Customizing campaigns
    Refer to this section for assistance in troubleshooting issues with customizing campaigns.
  - Installation and Upgrades
    Refer to this section for assistance in troubleshooting issues with installing and upgrading Unica Campaign.
  - Data Migration
    Refer to this section for assistance in troubleshooting issues with migrating and re-migrating data to Unica Campaign from pre-7.x versions of Affinium Unica Campaign.

Troubleshooting Digital Analytics integration - Segments are not listed

This topic explains what to do if the IBM Digital Analytics Segments selection dialog does not list any segments.

In a Select process configuration dialog in an Unica Campaign flowchart, users open the Input list and click IBM Digital Analytics segments. After selecting a Client ID, no IBM Digital Analytics segments are listed.

The IBM Digital Analytics account did not publish any segments to Unica Campaign.

The Digital Analytics administrator must define segments in Digital Analytics and publish them for use in Unica Campaign:

In Digital Analytics, select Manage > Report options > Report segments. In the Actions menu, click the Broadcast icon next to the segment that you want to share with Unica Campaign. When opens, complete the segment form.

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