Troubleshooting Digital Analytics integration - Error 1714

This topic explains what to do if Error 1714 occurs when you open a Select process box in an Unica Campaign flowchart and select IBM Digital Analytics Segments.

Error 1714 occurs when you select IBM Digital Analytics segments in a Select process box.

The Unica Campaign backend listener server cannot access the export.coremetrics.com API URL due to a network connectivity issue. Therefore, the process box cannot list the Digital Analytics segments that were exported for use in flowcharts.

The server machine where the Unica Campaign listener is running must be able to reach the IBM Digital Analytics data center in order to communicate with the hosted Coremetrics URL (https://export.coremetrics.com/eb/segmentapi/1.0/api.do). Use port 443, which is the default port for https. Without direct access between the listener machine (which may sit behind a secure firewall) and the data center, the integration will not work.