Troubleshooting Digital Analytics integration - Error 13169

This topic explains what to do if Error 13169 occurs during a Select process run.

Error 13169 occurs during a Select process run in an Unica Campaign flowchart.

There was a run failure on an IBM Digital Analytics segment. It is possible that a segment is not defined properly in IBM Digital Analytics.

Read the error carefully and take the appropriate action. For example, the error "There is no start date for the selected IBM Digital Analytics Segment" indicates an invalid date range.

Open the IBM Digital Analytics segment selection dialog from a Select process in an Unica Campaign flowchart and examine the segment definitions. The dialog shows segments that were defined in IBM Digital Analytics. You cannot change the segment definitions within Unica Campaign.

For example, the Start Date and End Date values come from IBM Digital Analytics. If a Start Date was not defined in IBM Digital Analytics, an administrator must correct the segment configuration in IBM Digital Analytics and republish the segment to Unica Campaign.

Ensure that the Segment range that is defined in the bottom of the dialog specifies a date range that falls within the Start and End Dates that are defined for the segment.

It can be helpful to turn on Debug level logging for the flowchart, run the process, then look at the flowchart log file. (Remember to revert to the default logging level after you are done, because Debug level logging can affect performance.)