Updating contact history

To update contact history that has already been recorded, users configure the Track process and run it in production mode. Updating contact history is necessary, for example, to update contact status or add additionally tracked fields.

Consider the case where an updated contact list is received from a mail house with a list of targets who could not be contacted. In this case, you would use the updated list as the input to a Track process. When the flowchart that contains the Track process runs in production mode, contact history is updated for the tables related to the audience-levels that are used.

The configuration settings logToHistoryDefault and overrideLogToHistory determine whether contact history can be updated.

Depending on the configuration settings, users may be able to check or clear the Log to contact history and tracking tables option when they configure the Track process.