Clearing contact history

Users can clear the contact history generated by a contact process while configuring it. They are also prompted to select run history options when re-running processes or branches that have existing contact history, as these types of runs do not increment flowchart Run IDs.

Users can clear all contact history generated by that particular process, a particular run instance (identified by run date and time), or all contacts made within a specified contact date range. The appropriate records are then permanently deleted from the contact history table for the audience level. The next time the flowchart is run, the contact history is replaced rather than appended in the contact history table.

For more information, see the Unica Campaign User's Guide.