About updating contact status

You use the Track process to update contact statuses, as well as other tracked fields in the contact history.

For example, a Mail List process may record customer contacts in the UA_ContactHistory table. The contacts would have temporary contact status with a value in the CountsAsContactfield of 0. The campaign manager then sends this list of contacts to a mail house. The mail house performs post-processing on the list, eliminating addresses that are no longer valid, and returns a list of customers who were actually contacted. A different flowchart then selects the customers from the returned list and uses the Track process to update the contact status to one with a CountsAsContact field of 1.