Importing the server certificate

If you can't connect to your mail using IBM® mail support for Microsoft Outlook, and you get certificate errors when you use Microsoft Internet Explorer to connect to IBM® iNotes®, use this procedure to import the server certificate to resolve the problem.

About this task

A certificate error appears as follows:
Certificate error in Internet Explorer browser

This procedure exports the server certificate via Internet Explorer, then imports it via Microsoft Management Console (MMC):


  1. When you view the certificate, the Details tab will have an option to Copy to File; this will run the Certificate Export Wizard. Save the file in a location you can easily recall for later steps:
    Certificate Export Wizard
  2. After you have successfully saved the certificate, click Start > Run, type MMC, then click OK. This will open the Microsoft Management Console.
  3. Locate the File menu and select Add/Remove Snap-in . . .:
    MS Management Console
  4. In the Add/Remove Snap-in dialog box, click Add.
  5. n the Snap-in window, select Certificates:
    Add or Remove Snap-ins
    and click Add.
  6. Choose Computer account:
    Certificates Snap-in dialog
    and Local computer:
    Select Computer dialog
    Click Finish, then click OK to exit the Add or Remove Snap-ins screen.
  7. In the Microsoft Management Console, expand Certificates, right-click on Trusted Root Certification Authorities, point to 'All Tasks', and then click Import.
  8. Now, run the Certificate Import Wizard, and select the certificate you saved in the first step of this section:
    Certificate import wizard

    File to import - File name
    Make sure you place the certificate in the Trusted Root Certification Authorities Certificate store:
    Certificate store

    Certificate Import wizard - Finish
    Click Finish; a pop-up message indicates a successful import.
  9. Finally, restart Outlook. Is the issue still reproducible?