DOLS troubleshooting and error messages

If you have problems configuring a subscription to go offline, you may want to look at the files DOL.LOG and LOG.NSF.

These log files can be found in the following locations:

  • DOL.LOG (found in the \Program Files\ iNotes® directory on the client machine).
  • LOG.NSF (found in the \Program Files\ iNotes\Data directory on the client machine). To open this file from a browser while offline, enter http://127.0.0.1:89/LOG.NSF.

Error messages

The following table lists client and server error messages you may see as you use DOLS. These error messages are logged in LOG.NSF under Miscellaneous Events. To open this file from a browser while offline, enter http://127.0.0.1:89/LOG.NSF.

Table 1. DOLS Error messages

Error Message

Description

Error requesting offline configuration from the server.

The Offline Subscription Configuration Profile document is missing or you may have a connection error. Open LOG.NSF to see the corresponding server error message.

This subscription is not configured correctly to go offline.

An error occurred during download. Open LOG.NSF to see the corresponding server error message.

Unable to download file set component information for this subscription.

This is an HTTP request error and involves an access restriction. Open LOG.NSF to see the corresponding server error message.

HTTP Error 404.

The Offline Subscription Configuration Profile document may be missing.

The remote server is not a known TCP/IP host.

Synchronization failure.