Adding comment to returns

Use HCL Commerce Accelerator to add a comment to a whole return or a specific product within a return.

Procedure

1. Open HCL Commerce Accelerator
2. Find the return that you want to work with.
3. Open the Change Return notebook by selecting the check box next to the return that you want to work with, and click Change.
4. When you open the notebook, the Products page is displayed.
   • Perform the following action to add a comment to the return as a whole; for instance, the reason why the customer requested a refund for all products in the order:
     1. From the left navigation frame, click Comments. The Comments page is displayed. If there are past comments included with this return, you can also view them here.
     2. In the scroll box, type the comment that you want to include with the return. This scroll box accepts up to 254 alphanumeric characters. Click OK to add the comment to the return.
   • To add a comment to a specific product within the return; for instance, the reason why the customer requested a refund for one of the three products in the order:
     1. From the Products page, click Add Remarks. The Add Remarks dialog opens.
     2. In the Remarks scroll box, type the comment that you want to include with the product. This scroll box accepts up to 254 alphanumeric characters.
     3. Click OK to add the comment about the product to the return.
5. To make other changes to this return, use the links on the left side to switch between each returns page. To save the comments and close the notebook, click OK.