Return - Products

The first time you create a return, no products are selected. Use this page to launch a product search dialog to locate products to be included in the return. To search for products for the return, click Add.

Once products have been selected for a return, use this page to view the selected products. You can also add or remove products from a return, or change the quantity of a product already in the return.

Total
The total credit amount for the return, not including tax or any other charges applied to the product, in the same currency used for the original order.
Update Total
Click this button to recalculate the total credit amount for the return, if you have changed the quantity for any product, or if you have added or removed products from the return.
Name
A short description of the product.
SKU
The stock keeping unit (SKU) for the product, which uniquely identifies the product.
Quantity
The quantity of the product the customer wants to return. To change the quantity, type the appropriate number in this field.
Return to Fulfillment Center
Select whether the product needs to be returned to the fulfillment center from which the product originated. Returned products are restocked and can be sold to other customers. Often, whether products can be returned to the fulfillment center depends on one of the following rules:
  • The nature of the product. For example, spoiled groceries should not be returned. In this case, select No as the return to fulfillment center status.
  • The condition of the product. For example, if cosmetics have been returned because the customer has read the label and is allergic to the product, and the cosmetics have not been used, they can be returned to the fulfillment center. In this case, select Yes as the return to fulfillment center status. However, if the cosmetics have been used, it should not be returned to the fulfillment center to be sold to another customer. In this case, select No as the return to fulfillment center status.
Reason for Return
Select the reason that the customer wants a refund for the product. The reason codes are predefined in the HCL Commerce database, such as "Defective" and "Wrong size".
Credit Amount
The cost of a particular product within the return, in the same currency used for the original order.
Credit Adjustment
An adjustment made to the credit amount for the customer, as follows:
  • If the adjustment is an addition, type a positive amount in this field. For example, if your store policy does not credit customers with shipping charges on returned products, you can adjust the credit amount to reimburse customers for the shipping charges; that is, if the credit amount is $100 and the credit adjustment is $10, then the total credit before tax will be $110.
  • If the adjustment is a subtraction, type a negative amount in this field. For example, your store policy may charge a restocking fee for returned product; that is, if the credit amount is $100 and the credit adjustment is -$10, then the total credit before tax will be $90.
Credit Before Tax
The total amount, before tax, for a particular product within the return.
Serial Numbers
The serial number associated with a particular product within the return.
Edit Serial Number
Click this button to edit selected serial numbers for the selected product.
Add Remarks
Click this button to add, change, or view comments to an individual product within the return, such a note about why the customer returned the product.
Kit Details
Click this button view the details about the kit to which the product is associated, if the product was sold as part of a kit. A kit contains multiple products, which the customer can select to make up the kit and has one price and one SKU. If the customer wants to return one or more products within the kit, the entire kit must be returned.