Prepare the following MustGather information before you call HCL
Support to help with the troubleshooting process.
Procedure
-
Execute the following REST API to start the indexing job and save the
jobStatusId value from response for later use:
https://{{transaction_hostname}}:{{transaction_port}}/wcs/resources/admin/index/dataImport/build?connectorId={{connectorId}}&storeId={{storeId}}
-
Execute the following REST API to get the indexing job information using
jobStatusId from 1), and save the runId value from response for later use:
https://{{transaction_hostname}}:{{transaction_port}}/wcs/resources/admin/index/dataImport/status?jobStatusId={{jobStatusId}}
Then every 30 seconds, call this REST API until the response reports that
indexing has completed.
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Save the responses for the following REST APIs:
GET https://{{transaction_hostname}}:{{transaction_port}}/wcs/resources/admin/index/dataImport/status?jobStatusId={{jobStatusId}}
GET http://{{ingest_hostname}}:{{ingest_port}}/connectors/{{connectorId}}/runs/{{runId}}
GET http://{{ingest_hostname}}:{{ingest_port}}/connectors/{{connectorId}}