Adding a product to an order

Use HCL Commerce Accelerator to add a product to an existing order that is not shipped.

Procedure

  1. Open HCL Commerce Accelerator
  2. Find the order that you want to work with.
  3. Open the Change Order notebook by selecting the check box next to the order, and clicking Change.
  4. The notebook opens at the Products page. Click Add. A products search window opens so you can find products to add to the order.
  5. Provide at least one of the following pieces of product information:
    • In the SKU field, enter the Stock Keeping unit (SKU) for the product that you want to add.
    • In the By name field, enter the product name or short description for the product that you want to add.
    • In the By description field, type the product name or short description for the product you want to add.

    You can limit the search by item type by selecting the applicable check boxes in the By type option. Alternately, you can specify the maximum number of search results that you want the system to display (in the Maximum number of matches to display field).

  6. Click Find to see a list of products that match your search criteria.
  7. From the list of products, take one of the steps as follows:
    • If the product that you want to add to the order is found in the list, select the radio button to the left of the product and click Add. The product detail is displayed. Next, enter the quantity of the product that you want to order in the Quantity field. Select a price based on a contract and click Add. The product is added to the list of ordered products on the Product page and the total for the order displays next to the Total field.
    • If the product that you want to add is not in this list, or if the search results included too many products, click Cancel and refine your search criteria.
  8. To make other changes to this order, use the links on the left side to switch between order pages. To save the added product and close the notebook, click Submit.