Return - Products From Order- Search Results
Use this page to view the search results of products from existing customer orders that match your search criteria. To add a product from this list to the return, type the quantity to order in the Quantity field, and click OK.
Note: To return a product, it must have shipped to a customer as part of an existing order. If the
product is not in shipped state in the HCL Commerce database, the product is not
considered returnable and this will be indicated on the Products From Order - Search Results page as
an non-editable row in the list.
- Order number
- The order number that uniquely identifies the order which contains the product to be returned.
Contract Name- The name of the contract associated with the customer and the return. A
contract stipulate the terms for the customer to shop at the store.
- Product Name
- A short description of the product.
- SKU
- The stock keeping unit (SKU) for the product, which uniquely identifies the product.
- Quantity Ordered
- The quantity of the product the customer originally ordered. The returned quantity does not have to be the same as the ordered quantity. For example, the customer may have purchased two books and is returning only one. In some cases, the product might not need to be physically returned, such as groceries, or a magazine subscription.
- Quantity
- The quantity of the product the customer wants to return. To change the quantity, type the appropriate number in this field. The ordered quantity does not have to be the same as the returned quantity. For example, the customer may have purchased two books and is returning only one. In some cases, the product might not need to be physically returned, such as groceries, or a magazine subscription.
- Description
- A detailed description of the product.
- Unit Price
- The price for each unit of the product, in the same currency used for the original order. For example, in an online book store, this may be the price per book.
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