Return - Confirmation
Use this page to view a summary of a return. Information about this page is read-only.
- Return number
- The number that uniquely identifies the return.
Contract name- The name of the contract associated with the return. A contract stipulate the
terms for the customer to shop at the store.
- Originator logon ID
-
The store logon ID for the customer that has placed the order containing the
product for return, as provided during registration.The logon ID for the person who originated the return, as provided during
registration. Depending on the access control policies implemented, another individual may have the
authority to change or request changes to the return. This individual is not the originator of the
return, but may need to specify the originator logon ID when requesting an update at the store. For
example, if an employee of IBM may create the original return, but the employee's manager may
contact the store to change the return. To locate this return, the store may request the
originator's logon ID. - Organization name
- The name of the organization with which the customer is associated. This organization has
defined contracts with the store, stipulating terms for the customer to shop at the store. For
example, the organization IBM may have contracts with the ABC Office Supplies Store.
- Product Name
- A short description of the product for the return.
- SKU
- The stock keeping unit (SKU) for the product for the return, which uniquely identifies the product.
- Quantity Returned
- The quantity of a particular product within the return.
- Return to Fulfillment Center
- Indicates whether the product needs to be returned to the fulfillment center from which the
product originated. Returned products are restocked and can be sold to other customers. Whether
products can be returned to the fulfillment center depends on one of the following rules:
- The nature of the product. For example, spoiled groceries do not need to be returned. In this case, Yes is the return to fulfillment center status, and the fulfillment center information is provided in the Send the returned items to the following fulfillment center section of this page.
- The condition of the product. For example, if a radio has been returned because the customer has changed their mind about the purchase, the radio is still in good working condition and therefore can be returned to the fulfillment center. In this case, Yes is the return to fulfillment center status, and the fulfillment center information is provided in the Send the returned items to the following fulfillment center section of this page. However, if the radio is defective. it should not be returned to the fulfillment center to be sold to another customer. In this case, No is the return to fulfillment center status.
- Return Reason
- The reason that the customer wants a refund for the product. The reason codes are predefined in the HCL Commerce database, such as "Defective" and "Wrong size".
- Credit Amount
- The cost of a particular product within the return, to be credited to the customer's credit card or a line of credit, in the same currency used for the original order.
- Credit Adjustment
- An additional amount to be subtracted from the total credit to the customer. For example, if your store policy does not credit customers with shipping charges on returned products, you can adjust the credit amount to reimburse customers for the shipping charges.
- Credit Before Tax
- The total amount, before tax, for a particular product within the return.
- Other charges
- Other charges as applicable.
- Tax
- The total tax charge for the customer refund. The customer is credited the amount for the product and any applicable taxes paid with the original order.
- Refund total
- The total refund amount credited to the customer, in the same currency used for the original order.
- Send the returned items to the following fulfillment center
- The fulfillment center name and address, if you have specified that the product must be returned to the fulfillment center from which the product originated. Returned products are restocked and can be sold to other customers.
- Payment will be credited to the following account:
- Information about how to credit the customer for the return. For example, if the return is to be issued to a credit card, the credit card information is displayed here. Likewise, a return can be issued to a credit line and that information is then displayed here.
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