Find Orders

Use this dialog to search for an order. At least one field must be specified. Note that for many of the search fields, in addition to typing the information that you want to search on, you can also select the type of search that you want the system to perform from the list beside the field. To search for the logon ID johnsmith, for example, note the following scenarios:

  • If you type john and select Match case, beginning with, the system searches for matches starting with "john"; for example, the system might find "john", johnbrown, and johnsmith.
  • It you type john and select Match case, containing, the system searches for matches with the string "john" in it; for example, the system might find "123john", "john123", and johnsmith.
  • If you type john and select Ignore case, beginning with, the system searches for matches starting with any variation of the string "john", using upper and lower case (such as "john" or "JOHN" or "John"); for example, the system might find johnbrown, johnsmith, and johnsmith.
  • If you type john and select Ignore case, containing, system searches for matches with any variation of the string "john", using upper and lower case (such as "john" or "JOHN" or "John"); for example, the system might find "123johnbrown", "JohnSMITH123", and johnsmith.
  • If you type johnsmith and select Exact match, the system searches for the occurrences of your exact search query; for example, the system might find johnsmith.
Order number
Type the order number that uniquely identifies the order in this field.
Customer logon ID
Type the store logon ID for the customer that has placed the order in this field.
Note: If this search dialog was launched by clicking Find Orders from the orders list for a particular customer, the customer logon ID is pre-filled with the customer's logon ID for the store.
Advanced search link
Click on this link to use advanced search options.
B2B directAdvanced search
B2B directUse advanced search options such as searching by order status, account name, and important order dates. Advanced search contains the same fields as simple search, and many additional fields. Use one or more of the following advanced options:
Order status
Select the status of the order.
Order item status
Select the status of the order item, such as a submitted or shipped order item.
Order type
Select the type of order from the list.
Contains SKU
Type all or part of the stock-keeping unit (SKU) of a product in the order for which you are searching.
Blocked status
Select whether the order status is blocked.
Blocked reason
This list displays only if you select "Blocked" from the Blocked Status list. Select one of the reasons displayed in the list. If you do not select a blocked reason, all orders with any type of block is returned.
Find orders that have not been fulfilled
Select this option to search for all orders that have not yet been fulfilled.
Fulfillment center
Type the name of the fulfillment center for this order.
The last 5 digits of the payment account number
Type the last five digits of the payment account number.
B2B direct Total accounts currently showing
B2B directDisplays the number of accounts from which you can select for this order.
Select account
Select the account name of the order for which you are searching.
Search for accounts
Type all or part of the account name.
Find Account
Click this button to search for the account.
Created
The start and end dates between which the order was created. The start and end dates are set by entering valid data for the year (four digits), month, day, and time (24-hour clock). Optionally, you can use the calendar tool to enter the date. The date and time are based on the current system time for the machine where Transaction server is installed.
Modified
The start and end dates between which the order was last updated. The start and end dates are set by entering valid data for the year (four digits), month, day, and time (24-hour clock). Optionally, you can use the calendar tool to enter the date. The date and time are based on the current system time for the machine where Transaction server is installed.
First name
Type all or part of the first name of the customer whose order for which you are searching. This field accepts up to 64 characters.
Last name
Type all or part of the last name of the customer whose order for which you are searching. This field accepts up to 64 characters.
Address
Type all or part of the billing or shipping address of the customer whose order for which you are searching. This field accepts up to 50 alphanumeric characters.
City
Type all or part of the city in the billing or shipping address of the customer whose order for which you are searching.
ZIP/Postal code
Type all or part of the ZIP code or postal code of the billing or shipping address of the customer whose order for which you are searching. This field accepts up to 40 alphanumeric characters.
E-mail address
Type all or part of the primary e-mail address of the customer whose order for which you are searching. This field accepts up to 254 alphanumeric characters.
Phone number
Type all or part of the primary telephone number of the customer whose order for which you are searching. This field accepts up to 32 characters.
Billing first name
Type all or part of the first name of the customer billed for the order for which you are searching.
Billing last name
Type all or part of the last name of the customer billed for the order for which you are searching.
Billing address
Type all or part of the billing street address of the order for which you are searching.
Billing city
Type all or part of the city in the billing address of the order for which you are searching.
Billing ZIP/postal code
Type all or part of the ZIP or postal code of the billing address of the order for which you are searching.
Shipping first name
Type all or part of the first name of the customer to which the order for which you are searching was or is to be shipped.
Shipping last name
Type all or part of the last name of the customer to which the order for which you are searching was or is to be shipped.
Shipping address
Type all or part of the shipping street address of the order for which you are searching.
Shipping city
Type all or part of the city in the shipping address of the order for which you are searching.
Shipping ZIP/postal code
Type all or part of the ZIP or postal code of the shipping address of the order for which you are searching.
Organization name
Type all or part of the name of the organization to which the order for which you are searching belongs.
Maximum number of matches to display
Type the maximum number of search results that you want the system to display.
Find
Click this button to search for an order based on the search criteria. If one or more fields are specified, the system performs a fuzzy search and a list of orders that match the search criteria displays.