Interface | Description |
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CreateTicklerCmd |
The class creates a tickler based on an action object (such as a quote or an order).
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DetermineAssignmentCmd |
Determines the assignee for a tickler.
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LockTicklerCmd |
Locks a tickler.
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RecordTicklerActionCmd |
Records a Customer Service Representative action on a list of ticklers.
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TicklerActionRecordCmd |
Records a Customer Service Representative action on a tickler.
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TicklerAssignCmd |
Assigns a list of ticklers to another Customer Service Representative(CSR).
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TicklerCreateCmd |
Creates a tickler based on an action object (such as a quote or an order).
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TicklerLockCmd |
Locks a tickler when a Customer Service Representative is working on it.
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TicklerUnlockCmd |
Unlocks a tickler after a Customer Service Representative has finished working on it.
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TicklerUnlockMonitorCmd |
The class TicklerUnlockMonitorCmd unlocks ticklers that have been locked longer than a specified period of time (for example, four hours).
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TicklerUpdateCmd |
Updates a tickler.
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UnlockTicklerCmd |
Unlocks ticklers from the supplied list.
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UpdateTicklerCmd |
Updates ticklers from the supplied list.
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Class | Description |
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CreateTicklerCmdImpl |
The class CreateTicklerCmdImpl creates a tickler based on an action object such as a quote or an order.
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DetermineAssignmentCmdImpl |
The class determines the assignee for a tickler.
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LockTicklerCmdImpl |
The class LockTicklerCmdImpl is an implementation to lock a tickler.
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RecordTicklerActionCmdImpl |
The class RecordTicklerActionCmdImpl records the CSR action on a list of ticklers, closing those ticklers for which the action is a resolving action.
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TicklerActionRecordCmdImpl |
The class TicklerActionRecordCmdImpl is used to record a Customer Service Representative action on a tickler, closing the tickler if the action is a resolving action.
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TicklerAssignCmdImpl |
The class TicklerAssignCmdImpl assigns a list of ticklers to another Customer Service Representative (CSR).
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TicklerCreateCmdImpl |
The class TicklerCreateCmdImpl creates a tickler based on an action object (such as a quote or an order).
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TicklerLockCmdImpl |
The class TicklerLockCmdImpl locks a tickler when a CSR is working on it.
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TicklerUnlockCmdImpl |
The class TicklerUnlockCmdImpl unlocks a tickler after a CSR has finished working on it.
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TicklerUnlockMonitorCmdImpl |
The class TicklerUnlockMonitorCmdImpl unlocks ticklers that have been locked longer than a specified period of time (for example, four hours).Invoked by a scheduled job.
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TicklerUpdateCmdImpl |
The class TicklerUpdateCmdImpl updates a tickler.
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UnlockTicklerCmdImpl |
The class UnlockTicklerCmdImpl unlocks ticklers from the supplied list.
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UpdateTicklerCmdImpl |
The class UpdateTicklerCmdImpl updates ticklers from the supplied list.
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